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Good morning, I registered on June 22nd 2018 and I have many questions about how the site works.
1 I downloaded 56 photos in my library of which I bought 10. How long do I have to wait to be able to download the 10th of the following month?
2 Why could I still download the images as jpg even without buying the license?
3 Why in my library do not enter more than 56 photos?
4 How should I cancel the subscription in three months?
I found it very difficult to ask for assistance, I think the system is not efficient. Other sites provide telephone support, I hope you want to provide
Tank you for help me
Sara
Hi Sara,
I don't know what you mean by "store". On the Stock website you can access and create Creative Cloud libraries. You have two, My Library and Visualizza tutto. You can save both licensed and preview assets to the libraries. When you choose to download to your computer the assets are not placed in a library.
What is it exactly that you need assistance with. What task are you trying to accomplish?
EBQ
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Hi Sara,
Thanks for reaching out to the Stock community.
I would suggest you to go through Legal subscription terms | Adobe for more information.
You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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Dearest thanks for your reply. If I understand correctly, the images that I saved in my store (the one that appears when I enter the site with my acount), contains images that I can download even if I did not buy them, but they are in low resolution. Is that it?
But I would like to know why, now I do not see the previews in the store, but I can only download them in my PC, while when I started to download the first time, the images were inserted in the lstore?
In practice I did not understand why i have in my store always the same images that i saved last week and I can not add more,i mean just add noy buy.
Thank you
Sara
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Sara,
You may also refer to Common Questions, Adobe Stock for more information.
Regards,
Twarita
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Dearest I am attaching two pictures to make you understand what I mean when I talk about store. It's the cloud where the images are stored in my adobe account, at the moment there are 46 that I downloaded as a preview, 10 I bought them. now when I browse other images and decide to download them, these are no longer stored in this cloud but the system makes them directly download as a preview. I would like them to stay in the coud so I can buy them as soon as I can.
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Hi Sara,
I don't know what you mean by "store". On the Stock website you can access and create Creative Cloud libraries. You have two, My Library and Visualizza tutto. You can save both licensed and preview assets to the libraries. When you choose to download to your computer the assets are not placed in a library.
What is it exactly that you need assistance with. What task are you trying to accomplish?
EBQ