Adobe Acrobat Pro DC e-mail issues

[kellenbe84]

I have a customer that is trying to e-mail within Acrobat and it does not give the option to use the default mail program.  It only gives option for WebMail.  They are using the most current version of Acrobat and Outlook 2016 on Windows 10. I have searched for several days looking for an answer and getting nothing.  Can someone help or point me in the right direction?  Thank you.

[AnandSri · Accepted solution]

Hello Kellenbe,

We apologize for the inconvenience caused, as per the description above, your user is not able to email any PDF using the Attach to email in Acrobat, Is that correct?

Please check for any pending updates of Acrobat from help>check for updates, install the latest updates and reboot the machine and see if this brings any difference.

You can also refer to the following Adobe article Attach to email option is not working | Acrobat DC, Acrobat Reader DC

Make sure an email account is added in Acrobat, navigate to Acrobat's Preferences from Edit>Preferences>Email Accounts>

If an email account is added, you can choose the Edit and make the changes, or make it default. Or can add a webmail account.

You can also repair the Outlook once, from Control Panel>Highlight Outlook>Choose to Repair.

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[kellenbe84]

Hello,

Sorry for the delay in responding, just saw the e-mail.

Both Outlook and Adobe have the latest updates.  We have added an e-mail account, but it does not give the option to select default e-mail account.  It only offers webmail account.

Thank you.

Mark

[AnandSri]

Hello Mark,

Sorry for the delayed response and inconvenience caused. Try resetting Acrobat's Preferences once and reboot the machine, to reset the Preferences, refer to the steps mentioned in Adobe article How to reset Acrobat Preference settings to default.

You may also refer to the following Adobe discussions and try the suggestions to change the default email account default email account

Changing default email address to send pdf's in emails once the pdf is created

Let us know how it goes and share your findings.

Regards,

Anand Sri.