LR6 problems on MacBookPro

[pabe85]

Hey. I work with my NEW  Macbookpro, macOS High Sierra 10.13.5, and

i ve just updated Lightroom 6.5 . On my MAC it works without any problem.

On my Macbook it always stops working few minutes or after some hours showing me this:

Process:               Adobe Lightroom [706]

Path:                  /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

Identifier:            com.adobe.Lightroom6

Version:               Adobe Lightroom [1067055] (6.5)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Lightroom [706]

User ID:               501

Date/Time:             2018-06-14 22:26:50.019 +0200

OS Version:            Mac OS X 10.13.5 (17F77)

Report Version:        12

Bridge OS Version:     3.0 (14Y664)

Anonymous UUID:        B9FE9028-B963-056E-5CFB-BDC229C067A4

Time Awake Since Boot: 3600 seconds

System Integrity Protection: enabled

Crashed Thread:        7  Dispatch queue: AgWFModelsThread.lua

Exception Type:        EXC_CRASH (SIGABRT)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

After this IT CAN t BE STARTED AGAIN !!!!!! I always have to restart the Macbook and try again and again, sometimes it works for a while, sometimes not...

WTF?!?!

Thanks for your help

[JohanElzenga]

Update to 6.14. Version 6.5 is not compatible with High Sierra. Download Photoshop Lightroom

[pabe85]

HI I did update to 6.14.

PROBLEM NOW : I can t work with my ORF   Pics from my Olympus pen f camera anymore...says: the files can t be recognized by the RAW program...

It worked before....??

[JohanElzenga]

Did you really update? Not reinstall? A new version of Lightroom should recognise all the raw formats that an older version does. Lightroom 6.5 supports the Pen F and so does 6.14.

[brenda_lh81925114]

Hi

I tried to update to 6.14 but it says

Lightroom 6.14

Update is not applicable. Error Code: U44M2P28

Any solution to this?

Thanks

[JohanElzenga]

How did you update? You must download the updater and install it manually. Download Photoshop Lightroom

[johnrellis]

A quick Google shows that many people solved this update problem by uninstalling LR 6 entirely, reinstalling LR 6, entering the license key if necessary, and then updating to LR 6.14: https://www.google.com/search?q=lightroom+Update+is+not+applicable.+Error+Code%3A+U44M2P28&oq=lightr...

A number of those threads have details.

[Jao vdL]

There is a known problem with the 6.x updater where it will pretend it successfully updated to 6.14 but will actually have downgraded your installation to 6.0. Only working solution that works in all cases is to download creative cloud cleaner (Use the Creative Cloud Cleaner Tool to solve installation problems)) , completely clean Lightroom, and then reinstall from scratch and update. 

[brenda_lh81925114]

Hi, Is this for Creative Cloud users only? I checked the instructions but I dont have Creative Cloud, just LR...

[Jao vdL]

It will uninstall everything Adobe. This includes older Lightroom versions before CC. After you clean your old installation, you download the application installer and 6.14 update direct from Adobe and install: Download Photoshop Lightroom

[brenda_lh81925114]

Adobe provides such a crappy customer support, can't wait until competition takes over with a user centric service. Thanks to the ones that posted on this forum, but I don't have the time to troubleshoot and experiment so many random workarounds...! I need an official solution from LR Adobe!

[johnrellis]

I need an official solution from LR Adobe!

Unfortunately, it's not likely you'll get a better answer from Adobe support. Years of experience has shown that the answers provided via these forums are generally superior to that provided by Adobe support.