Lightroom 6 is crashing while launching

[Haddas]

I just bought Lightroom 6 (box version) and after installation and placing series number I wanted to start to use it. Every time when I try to open the program, it's crashing, even I close it an reopen it about 30 times already!

Basic info about my laptop:

Processor: Intel (R) Celeron(R) CPU N2840 @2.16GHz 2.16GHz

RAM: 8.00 GB

Windows 10 - 64 bits

Graphics: Intel HD Graphics (Bay Trail), rdzeń: 400-755.6 MHz, 10.18.10.3408

What should I do about it?

[Akash Sharma · Accepted solution]

Hi Haddas,

Sorry that Lightroom 6 is crashing while launching.

Could you please check that the app is updated to the latest version 6.14? Here's a direct link for Windows OS: http://swupdl.adobe.com/updates/oobe/aam20/win/AdobeLightroom-6.0/6.14/setup.zip

Also, disable the GPU usage in Lightroom as mentioned in the instructions here under the heading "Manually disable the graphics processor" : Adobe Lightroom GPU Troubleshooting and FAQ

Let us know how it goes.

Thanks,

Akash

[Haddas]

I tried that link with checking the latest update but when I run the app it says that it's impossible to run it (it says that it is maybe damaged) and if this problem keeps appearing I should contact with Adobe support. I tried to run this program 3 times so far.

I'm sorry print screen is in Swedish

I wanted to disable also the graphics processor as the instruction says: C:\Users\[user name]\AppData\Roaming... but after opening the file Roaming only "Microsoft" file appear, there is no "Adobe" file to keep going the path from instruction...

[dj_paige]

Please tell us the exact version NUMBER of your Lightroom. We need the version NUMBER and not words like "up-to-date" or "latest".

[Haddas]

I didn't use words like "up-to-date" or "latest". I bought box version and I have installed it from the DVD, there is no info on the box what version it is! Just the info that it is Adobe Photoshop Lightroom 6

[dj_paige]

Then definitely update to 6.14 (it's free since you already have LR 6)

[Haddas]

Ok, so now typical "blonde" girl question - How?

[dj_paige]

The link was already provided above.

[Haddas]

Unfortunately, the link above doesn't work properly, as I showed on print screen, it says that program is "maybe damage" and if the problem keeps appearing I should contact with support...

[dj_paige]

No screen capture is shown.

[Haddas]

It is in Swedish, and I see it on both my computers, but I add it again. The message says that Adobe Application Manager is damaged. Find and install new Adobe Application Manager. Contact Support if a problem keeps appearing.

[dj_paige]

Perhaps Akash Sharma​ (or Google) can provide the proper link to download the Adobe Application Manager.

[Haddas]

Ok, somehow I managed to update finally my Lightroom and it's working now. Thank you all for advice and help!