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Only audio with a MP4 file (premiere pro 2018)

New Here ,
Jul 07, 2018 Jul 07, 2018

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When I imported my clips, I have only audio en no video?

Can someone help me?

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Community Expert ,
Jul 07, 2018 Jul 07, 2018

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Adobe Employee ,
Jul 08, 2018 Jul 08, 2018

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Hi jochenv30276594,

Sorry for the trouble. What is the source of the footage? What is the footage codec?

Please check the exact dot version of Premiere Pro. Steps: FAQ: How to find the exact version of Premiere Pro you're using?

Try clearing the media cache & check the issue: FAQ: How to clean (delete or trash) media cache files?

What are the system specs(OS, RAM, GPU, CPU)?

Thanks,

Vidya

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