Installing Photoshop Elements & Premier Elements on Mac OS10.13.5

[donaldr326319]

The box says Elements and Premier Elements work with Mac OS 10.13.  I have 10.13.5 and can't install.  What advise/help can anyone provide?

[Bani Verma]

Hi Donaldr326319,

As you have mentioned that you are having trouble installing your Adobe Photoshop and Premiere Elements on your Mac OS High Sierra, kindly let us know the version of Photoshop and Premiere Elements you have purchased.

Do you see any error message or error code when the installation fails? If yes, then kindly share that with us in order to help us understand the issue better. You may also share a screenshot of it, see: FAQ: How do I capture and post a screen shot or video?

Waiting for your reply.

[donaldr326319]

Thanks for you quick response. I'm trying to install Photoshop

Elements/Premier 18. It's the educational version and I have received

confirmation of my eligibility to use an educational version (I teach at

Wayne State).

I don't get an error message, just a series of three folders, all empty,

except the last one, which has the following text file:

[Bani Verma · Accepted solution]

Thank you for the update.

Please try downloading and installing the product from here: Download Photoshop Elements | 2018, 15, and 14, Download Adobe Premiere Elements | 2018, 15, and 14.

Let us know if this helps.

[donaldr326319]

Ok. I tried earlier today but will try again when I return home approx 2:00 ET. I’ll let you know. Thanks.

Don

Sent from my iPhone

[donaldr326319]

Same result as from the installation DVD.  The upper left icon doesn't do anything.  The lower icon opens the three folders I described above, nothing except a text file in the last one.

[donaldr326319]

And this from the install disc:

[donaldr326319]

Hold on. . .installation underway.  I'll get back to you.

[donaldr326319]

So when I did the download I got the problems I've described above by clicking on the icon on the desktop . I just opened Finder for another purpose and saw an install icon there.  I clicked that and it worked.  Thanks for the link to download.  If others have a similar problem they should try finding the install launch in the Finder rather than on the desktop. Thanks again.

[Bani Verma]

You're Welcome! , good to know that your products have installed fine. Thanks for sharing the details this will surely help our future viewers.

[donaldr326319]

I have a noon appt. (ET) but will respond to any follow-up when I return.

Thank you.

Don

On Mon, Jul 9, 2018 at 11:12 AM, Bani Verma <forums_noreply@adobe.com>

[donaldr326319]

Bani Verma has already helped me. She gave me a link for a download. At

first it didn't work any better than the disk, but by accident I noticed

that there was an installation icon in the Finder. I used that and

successfully installed the program. So the desktop icon doesn't work, but

it's in the Finder.

Don

On Tue, Jul 10, 2018 at 9:35 AM, Jeff A Wright <forums_noreply@adobe.com>