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I never had this issue with CS6. But after upgrading to CC2018 I can never use GPU acceleration. Here are my PC specs:
Windows 10 Home (64b)
Intel i7 @3.70 GHZ, 6 cores
Gigabyte Technology Mobo
RAM: 32GB DDR4
GPU: GTX 1070
Several TB of HD space + SSD
It works if I use software Mercury engine. But I feel cheated that I can't use GPU any more since upgrading to CC2018.
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Have you tried updating your graphics card driver? This is the most likely problem.
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Yes, driver up to date
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You can try this instead of disabling the GPU acceleration:
Go to Edit> Preferences> Media and remove the checkbox before the item: enable Intel h.264 decoding (requires reboot).
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Why can't you use it? You never said.
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Do you have an integrated GPU as well, brada?
Cheers,
Kevin
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Possibly. How do i figure that out
On Wed, Jul 11, 2018, 12:47 PM Kevin-Monahan <forums_noreply@adobe.com>
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brada,
Check out this article: https://www.techadvisor.co.uk/how-to/pc-components/computer-specs-3512328/
Does that help? Let us know.
Thanks,
Kevin
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brada,
Circling back. Still having this issue? Let us know.
Thanks,
Kevin