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New Here ,
Jul 09, 2018 Jul 09, 2018

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I am signed into Adobe and for some unknown reason the Send & Track will no longer work with my Outlook i rely on this daily for work and need to know how to restore the application. My account is current and i have subscribed to Send & Track but it no longer works. i think this may have to do with the outlook update that i recently did but I am far from tech or computer proficient and have no idea as to how to resolve this.

thanks in advance!!

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General troubleshooting

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Adobe Employee , Jul 10, 2018 Jul 10, 2018

Hi Jene,

As per the issue description mentioned above, you are facing issue when trying to use Send & Track in outlook, is that correct?

Could you try using Send & Track in a web browser by clicking the following link and check if that works:

https://cloud.acrobat.com/send

Also, try using it in Adobe Reader desktop application and check if that works. You can download Adobe Reader from this link: Adobe Acrobat Reader DC Install for all versions

You may also refer to this help document for more info

...

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Adobe Employee ,
Jul 10, 2018 Jul 10, 2018

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Hi Jene,

As per the issue description mentioned above, you are facing issue when trying to use Send & Track in outlook, is that correct?

Could you try using Send & Track in a web browser by clicking the following link and check if that works:

https://cloud.acrobat.com/send

Also, try using it in Adobe Reader desktop application and check if that works. You can download Adobe Reader from this link: Adobe Acrobat Reader DC Install for all versions

You may also refer to this help document for more info on Adobe Send & Track FAQ

Let us know if you need any help.

Shivam

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