Frustrated!! Will not print on MAC OS 10.13

[stephenl28500052]

I have been trying for days to get my Adobe back on my computer. I had a virus that I had professionally removed.

I have tried to download and do everything from the FAQ with no results.

Just need to know how to get this fixed or what older version I need to download!!

[Test Screen Name]

What is the "Adobe" you are trying to download? If it's Adobe Acrobat Reader, please go to http://get.adobe.com/reader

If that doesn't work please tell us EXACTLY what happens and in detail what you tried, with any messages in full please.

This latest version is what you need for Mac OS 10.13.

[stephenl28500052]

Again it did not work??!!

Below is what screens I get. It is still clocking!!!

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[stephenl28500052]

I have sent screen shots twice!!!

This did not work. The print screen comes up and then the color wheel just

spins.

The another blank square comes up and the color wheel just spins until

NOTHING happens!!!

We were at one time paying monthly for a version and decided we did not use

the options offered enough to justify the cost.

Is there a way I can get that back.

We run an Internet business and this is very frustrating and have not been

able to print form Adobe for 3 days!!!

Stephen L. Lamier

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[Test Screen Name]

There are no screens or pictures. You cannot email attachments to the list.

[stephenl28500052]

[Personal info removed by Mod: Email, phone number, address]

[AnandSri]

Hello Stephenl,

We're sorry for the trouble you had with Adobe Reader. With the above description I can understand that you are not able to print any PDF file, Is that correct?

As correctly mentioned by Andi Inston, there are not screenshots uploaded here. If you wish to upload a screenshot, refer to the article https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

To resolve the issue, please try the following steps mentioned below:

• Reboot the computer and the printer once.
• Then launch Adobe Reader and check for any pending updates from help>check for updates, reboot the machine after installing any updates and then try printing again.
• Make sure that you have the latest version of Printer driver/firmware installed.
• You can also refer and try the suggestions from the following Adobe article Troubleshoot PDF printing in Acrobat and Reader
• If Adobe Reader still freezes after installing the latest update, then reboot the machine and then use Acrobat cleaner tool to remove installed Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
• Reboot the computer again and install the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

[stephenl28500052]

[stephenl28500052 · Accepted solution]

This finally all worked. I had to choose to print the PDF as an image??

Stephen L. Lamier

[personal info removed by mod]

[AnandSri]

Hello Stephen,

Glad to hear that it's working now and you are back on track. Feel free to update this discussion for any further assistance.

Thanks,

Anand Sri.