Video Extremely Stretched in Editor

[jessea66553014]

I am running premiere pro cc 12.0 on a windows 7 computer. My graphics cards is a bit old, an AMD Radeon HD 6850.

When I launched the program and tried to use the editor, all my videos looked super super stretched, to the point that I am not able to really see anything of value. At first I thought it was my .mp4 file type, but the same thing happens for .mov and .wmv as well.

Has anyone else encountered this issue and know how to fix it?

[Jim_Simon]

What camera was used to record the footage?

[LaurynBoswell]

Have you figured out the problem? I am having the same issue.