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Constantly logging in to Creative Cloud

Explorer ,
Jul 12, 2018 Jul 12, 2018

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Hi
I find that I'm constantly logging in to Creative Cloud. Even if I reboot while staying on the same network or if I switch from Ethernet to WiFi on the same network I have to get the code sent to my phone and do the whole login thing. Is there a way to flag my home network (or any network) as safe so I don't have to keep doing this?

Thanks

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correct answers 1 Correct answer

Guide , Jul 13, 2018 Jul 13, 2018

Try this :

1 -

Windows 8 and 10 : "Windows+X" to Access the Power User Menu

Run the Task Manager to quit these processes .

Adobe CEF Helper

Adobe Creative Cloud

Adobe IPC Broker

Adobe Genuine Software Integrity Service

CCLibraries

CCXProcess

Creative Cloud

CoreSync

2 - Rename The folders "SlStore" , "SlCache" and "OOBE" to "SlStore.old" , "SlCache.old" and "OOBE.old" in this location :

C:\Users\<user folder>\AppData\Local\Adobe\OOBE

C:\ProgramData\Adobe\SLStore.

C:\Program Files (x86)\Common Files\Adobe\ SlC

...

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Community Expert ,
Jul 12, 2018 Jul 12, 2018

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there's something local to your computer that's logging you out. adobe cc doesn't do that.

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Explorer ,
Jul 13, 2018 Jul 13, 2018

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If something local to my computer that's logging me out do you have any suggestions how to figure out what it is?

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Guide ,
Jul 13, 2018 Jul 13, 2018

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Hi,

I think it's a permissions issue and not linked to the network change .Are you on MAC or Windows?

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Explorer ,
Jul 13, 2018 Jul 13, 2018

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Windows 10

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Guide ,
Jul 13, 2018 Jul 13, 2018

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Try this :

1 -

Windows 8 and 10 : "Windows+X" to Access the Power User Menu

Run the Task Manager to quit these processes .

Adobe CEF Helper

Adobe Creative Cloud

Adobe IPC Broker

Adobe Genuine Software Integrity Service

CCLibraries

CCXProcess

Creative Cloud

CoreSync

2 - Rename The folders "SlStore" , "SlCache" and "OOBE" to "SlStore.old" , "SlCache.old" and "OOBE.old" in this location :

C:\Users\<user folder>\AppData\Local\Adobe\OOBE

C:\ProgramData\Adobe\SLStore.

C:\Program Files (x86)\Common Files\Adobe\ SlCache

3-

For Windows :

-> Run any application as admin and sign in .

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Explorer ,
Jul 13, 2018 Jul 13, 2018

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Thanks arj2010

I've followed your instructions. Everything seems to be working okay, but I will have to see over the span of a day or two what happens to be sure this is resolved.

I will let you know.

Thanks again

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Explorer ,
Jul 20, 2018 Jul 20, 2018

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arj2010

Your solution has made my CC more stable and it doesn't kick me out much (for which I am thankful), BUT... My real question was can I make CC recognize my network as safe and now that I have logged onto another network and come back home it once again requests a pass code from my phone etc.

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Community Expert ,
Aug 07, 2018 Aug 07, 2018

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CC has no problem at all with any network. The passcode is only needed if you log-in from a new browser/new computer.

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Aug 13, 2018 Aug 13, 2018

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LATEST

This is not the case for me.
That is the subject of this post.

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New Here ,
Aug 10, 2018 Aug 10, 2018

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Do you have to have the Adobe CC app open when you run the task manager?  How do you "quit the process"?

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Guide ,
Aug 10, 2018 Aug 10, 2018

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No ,If it's open you'll stop it from the task manager otherwise just stop the remaining processes ( Some of the processes listed before may be absent )

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New Here ,
Aug 10, 2018 Aug 10, 2018

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How do I stop the processes?  Do I go to the Processes tab and right-click on each of the processes you listed - if so, what do I select when I right-click to stop the processes?  I tried clicking End Task, but it didn't do anything. 

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Guide ,
Aug 13, 2018 Aug 13, 2018

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on the Processes tab, right-click the processyou want to end, and then click End Process Tree.

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