Can't download XD

[Thomas Dearie]

All my other updates to CC apps worked fine today, except Xd, so the issue appears to limited to that app.

So it's unlikely that the issue is at your end in your internet/wireless/OS settings etc.

Not impossible, just unlikely.

[elainecc]

I branched this off of the response you just gave, as the previous one was almost a year old. What are you seeing? Does it not show up in the Apps list? Or are you getting an error when you try to install?

-Elaine

[Purplewall]

I'm stuck with the installation of XD too.

Somebody help please, Just don't know what do i've been trying to install Adobe XD for about 2 weeks now.

[elainecc]

What error are you getting when you download?

-Elaine

[Purplewall]

Error code C191 exactly at 99% of Installation process.

:

[某张29307147]

Hello, excuse me. I want to ask you the question of this error code C191. Have you solved it? Because I am facing this problem now, this C191 makes me do not know what to do. I am the windows10 home edition system is the latest.

[Purplewall]

Though when i checked Wikipedia now i read it only support for Windows 10 pro & Home edition.

Does this really mean i have to upgrade to from Windows 10 Enterprise to either pro or Home edition?

This is depicted below:

[elainecc]

That's incorrect. You do, however, need at least build 14393 in order to be able to use it. Please check to make sure your build number is greater than or or equal to that number.

Thanks,

-Elaine

[Dima_Naipak]

win10?

[Purplewall]

yap!

             Machine name: BLUESTONE

               Machine Id: {538635A9-DA2F-4AE8-8818-7029228946A3}

         Operating System: Windows 10 Enterprise 64-bit (10.0, Build 14393) (14393.rs1_release.161220-1747)

                 Language: English (Regional Setting: English)

      System Manufacturer: Hewlett-Packard

             System Model: HP 630 Notebook PC             

                     BIOS: InsydeH2O Version 03.60.50F.39

                Processor: n/a

                   Memory: 8192MB RAM

      Available OS Memory: 8044MB RAM

                Page File: 2554MB used, 13680MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 12