Create new profile when emailing

[craigb36097816]

HI

Error emailing using Acrobat

A dialog box appears "Create new profile" then box to type in profile name

is this an Outlook or Adobe issue?

thanks

[Adorobat]

Hi Craigb,

As per the issue description mentioned above, you are facing issue when trying to create a new outlook profile in Acrobat, is that correct?

Could you try following troubleshooting steps:

1- Reboot the machine once if you haven't already and try again.

2- If that doesn't work, check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and check.

3- If issue still persists, try repairing Acrobat using "Repair installation" option under Help menu (for Windows OS only), reboot the machine after repair and check.

Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version: Identify the product and its version for Acrobat and Reader DC

What the complete steps you are taking to create a new outlook profile in Acrobat?

Let us know if you need any help.

Shivam