Adobe InDesign crashes at launch

[erinm25382405]

Hi,

I’m having the same problem on Windows 10, it won’t launch, gives me no error just won’t open. I’ve tried to reistall creative cloud and done all of the system updates for windows - still nothing. I’ve tried shift + ctrl + alt but nothing happens on opening.

Please help urgently as I need it working within the hour.

Thanks.

[changed to question by moderator]

[Derek Cross]

Try uninstalling InDesign using the drop-down menu in the Creative Cloud app and then reinstalling InDesign.

[Srishti Bali]

Hi Erin,

Greetings from Adobe!

We are very sorry for the inconvenience. I would request you to please try the following steps to reset InDesign preferences and share results:

Close all Adobe applications.

Go to Locations :

C:\Users\user\AppData\Roaming\Adobe

C:\Users\user\AppData\Local\Adobe.

Delete or Rename InDesign folders.

Launch InDesign from CC

Looking forward to your response!

Regards,

Srishti

[erinm25382405]

Hi Srishti,

I have tried this already and it unfortunately didn’t work.

Is there anything else that can help?

Thanks

Sent from my iPhone

[Srishti Bali]

Hi Erin,

May I please know which version of InDesign you are using?

Regards,

Srishti

[erinm25382405]

Hi Srishti,

It’s Indesign cc 2018

Thanks

Sent from my iPhone

[Srishti Bali · Accepted solution]

Hi Erin,

Please try clean uninstall by following these steps:

Uninstall InDesign from Creative Cloud: https://indesignsecrets.com/uninstall-reinstall-indesign-cc.php

Remove InDesign folders from following locations

• C:\Program Files\Adobe
• C:\Users\user\AppData\Roaming\Adobe
• C:\Users\user\AppData\Local\Adobe.

Reinstall InDesign from the Creative Cloud Desktop app.

If it still does not help please contact our customer care team for live troubleshooting at Contact Customer Care

Regards,

Srishti