10 Replies Latest reply: Mar 23, 2009 8:39 AM by steve tom RSS

    Aggregator errors

    emcod Community Member
      Hello - I'm getting the following Flash Player errors when running content added to an aggregator project:


      TypeError: Error #1009: Cannot access a property or method of a null object reference.
      at captivate.Veela_AS3::rdQuizPlaybackController/get currentSlideContainer()
      at MMQuizzingV4_AS3.MMQuizClasses::PlaybackController/allowedToGoToSlide()
      at captivate.Veela_AS3::rdMovie/gotoSlide() at captivate.Veela_AS3::rdMovie/JumpToSlide()
      at captivate.Veela_AS3::cpTOCManager/delayedGoToSlide()
      at Function/ http://adobe.com/AS3/2006/builtin::apply()
      at SetIntervalTimer/onTimer() at flash.utils::Timer/_timerDispatch() at flash.utils::Timer/tick()

      When I hit "Continue" in the error message, this error pops up:

      TypeError: Error #1010: A term is undefined and has no properties.
      at captivate.Veela_AS3.aggregator::cpAggModel/getEntryTypeA()
      at captivate.Veela_AS3.aggregator::cpAggBar/setTimingForAggEntries()
      at captivate.Veela_AS3.aggregator::cpAggBar/setCurrTime()
      at captivate.Veela_AS3.aggregator::cpAggManager/MonitorMainMovie()
      at Function/ http://adobe.com/AS3/2006/builtin::apply() at SetIntervalTimer/onTimer()
      at flash.utils::Timer/_timerDispatch() at flash.utils::Timer/tick()

      And when I hit Continue a second time, I see this error message:

      Error #2044: Unhandled IOErrorEvent:. text=Error #2036: Load Never Completed.

      Since I haven't seen any posts about similar problems, I'm wondering if this might be the result of using a 64-bit system. I'll try my XP machine and see what happens, but in the meantime, any insights into what might be causing these errors?
        • 1. Re: Aggregator errors
          emcod Community Member
          Update:

          I'm not sure if it's related to the errors or not, but the aggregator course is also causing severe performance issues with the computer I'm testing it on. Both memory and CPU usage are maxing out, at least while the course is loading. Seems to level off somewhat after a few moments, but still remains fairly high, causing embedded Flash animations to be choppy or not play at all.

          Still going to test on another machine ... I'll post what happens.
          • 2. Re: Aggregator errors
            emcod Community Member
            Update 2:

            Just confirmed that I'm having the same issues when I compile the aggregator course on my Win32 machine, though I'm not actually seeing the error messages during playback ((I must have AS error checking turned off on that machine).

            I'm also seeing (or hearing) some bizarre audio issues, with audio from different SWFs playing simultaneously.

            Help!!
            • 3. Re: Aggregator errors
              macrofireball Community Member
              Hi there,

              [quote]I'm also seeing (or hearing) some bizarre audio issues, with audio from different SWFs playing simultaneously. [/quote]

              Are you by any chance viewing your published Aggregator project through Firefox? I have encountered and this reported in FF. At present this doesn't seem to occur in Internet Explorer.

              As for the Flash Player Errors you are encountering I would strongly recommend that you report these to the Adobe Captivate team.

              Adobe Captivate Feature Request/Bug Report Form

              Regards - Mark
              • 4. Re: Aggregator errors
                emcod Community Member
                I've tested the course in IE, FF and Chrome with the same results.

                I discovered with further testing that the first SWF in my project appears to be the culprit in hogging system resources, so I'm hoping that debugging that will solve other issues. I'll let you know what happens.
                • 5. Re: Aggregator errors
                  KCWebPlaza Community Member
                  My guess is it's a memory leak. As movies are load/unloaded, memory issues are creeping in. I'd also guess that the fix would need to come from Adobe (i.e. patch).
                  • 6. Re: Aggregator errors
                    emcod Community Member
                    Not sure if it's a memory leak -- CPU is actually getting hit harder than memory -- but I am going to submit a bug report. Thanks.

                    Tried removing the first section completely from the aggregator project, and still having the same issues. It does seem to have something to do with the aggregator, since the sections run fine as standalone movies (with or without a TOC).
                    • 7. Re: Aggregator errors
                      macrofireball Community Member
                      Hello again,

                      I am sorry to hear that you are still experiencing problems. Would you mind telling us know what response you get back from the Captivate team? I would really like to know what is causing this issue. :-)

                      Best - Mark
                      • 8. Re: Aggregator errors
                        emcod Community Member
                        The Captivate team responded, but hasn't been able to help so far. From my own experimentation, it looks like the errors were related to my using AS3 for the course. When I switched all of the Captivate movies to AS2, and created the Aggregator project as AS2, the errors went away, and performance was greatly improved.

                        BTW, it does look like a memory leak was part of the issue before. Memory was not being released when a new SWF loaded, so by the time I got to the end of the course, it was using 700-800 MB of memory.

                        Dealing with another issue now. The AS2 Aggregator course works great in Firefox and Safari, but in IE7, the preloader shows up, but the first movie won't load. Looking up info on SWFObject, but not having much luck diagnosing this new issue. Sheesh!
                        • 9. Re: Aggregator errors
                          emcod Community Member
                          Fixed the last issue by updating to the latest version of Flash Player 10 (I was using v10 before, but an incremental update was available when I checked).
                          • 10. Re: Aggregator errors
                            steve tom Community Member
                            So I don't know if this will help your problem, but I had the same error. I was loading an external swf made Captivate into an a custom interface and this error was being thrown. So after some digging it turns out that one of my click areas had quiz reporting turned on in the properties. I unchecked it and the it worked.

                            -Steve