Premiere Pro crashes when I try to show imported media

Report · Jul 16, 2018

Hello,

i downloaded Premiere Pro last Month and it still not works. Always when I try to show media, that I imported the Programm crashes and sends me this crash report:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="1.6.4" clientVersion="1.6.4" applicationName="Premiere Pro" applicationVersion="12.1.1" build="10">
<time year="2018" month="7" day="16" hour="16" minute="56" second="15"/>
<user guid="40bc523e-4fa4-4f0f-86c4-98545ebdf8ed"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="17134" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="8107" machine="Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2592 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFDEB9746FF">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFDEB9746FF" symbolname="ApplyCompatResolutionQuirking"/>
<stackStatement index="1" address="0x00007FFDEB9BB951" symbolname="DXGIGetDebugInterface1"/>
<stackStatement index="2" address="0x00007FFDEB9BC9C1" symbolname="DXGIGetDebugInterface1"/>
<stackStatement index="3" address="0x00007FFDEB99554A" symbolname="DXGID3D10CreateLayeredDevice"/>
<stackStatement index="4" address="0x00007FFDEB97436F" symbolname="ApplyCompatResolutionQuirking"/>
<stackStatement index="5" address="0x00007FFDEB962ECD" symbolname="DXGIReportAdapterConfiguration"/>
<stackStatement index="6" address="0x00007FFDEB962DBF" symbolname="DXGIReportAdapterConfiguration"/>
<stackStatement index="7" address="0x00007FFDEB971BDD" symbolname="ApplyCompatResolutionQuirking"/>
<stackStatement index="8" address="0x00007FFDEB9B519C" symbolname="DXGIGetDebugInterface1"/>
<stackStatement index="9" address="0x00007FFDEB9B4E6F" symbolname="DXGIGetDebugInterface1"/>
<stackStatement index="10" address="0x00000000757CB8CE" symbolname="DrvPresentBuffers"/>
<stackStatement index="11" address="0x00000000757F5E90" symbolname="DrvPresentBuffers"/>
<stackStatement index="12" address="0x00000000757F4FCC" symbolname="DrvPresentBuffers"/>
<stackStatement index="13" address="0x00000000757D6C5B" symbolname="DrvPresentBuffers"/>
<stackStatement index="14" address="0x00000000757F6DDD" symbolname="DrvPresentBuffers"/>
<stackStatement index="15" address="0x00000000758DDC0D" symbolname="DrvPresentBuffers"/>
<stackStatement index="16" address="0x00000000758E933E" symbolname="DrvPresentBuffers"/>
<stackStatement index="17" address="0x00000000758FE01C" symbolname="DrvPresentBuffers"/>
<stackStatement index="18" address="0x000000007579B94E" symbolname="DrvValidateVersion"/>
<stackStatement index="19" address="0x00000000758BFE52" symbolname="DrvPresentBuffers"/>
<stackStatement index="20" address="0x00000000758A184D" symbolname="DrvPresentBuffers"/>
<stackStatement index="21" address="0x00000000758A1117" symbolname="DrvPresentBuffers"/>
<stackStatement index="22" address="0x00000000757ACA16" symbolname="DllMain"/>
<stackStatement index="23" address="0x00000000757ACB85" symbolname="DllMain"/>
<stackStatement index="24" address="0x00000000757AC96E" symbolname="DllMain"/>
<stackStatement index="25" address="0x00000000757AC466" symbolname="DllMain"/>
<stackStatement index="26" address="0x0000000075795AAC" symbolname="DrvSwapLayerBuffers"/>
<stackStatement index="27" address="0x00000000757AEAA7" symbolname="DllMain"/>
<stackStatement index="28" address="0x0000000075551DC1" symbolname="unknown"/>
<stackStatement index="29" address="0x0000000075551C20" symbolname="unknown"/>
<stackStatement index="30" address="0x00000000757A0D6B" symbolname="DrvValidateVersion"/>
<stackStatement index="31" address="0x00007FFDEFD23034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="32" address="0x00007FFDF0931431" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000042929010"/>
<register name="RBX" value="0x0000000042929010"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000003"/>
<register name="RDI" value="0x0000000042929010"/>
<register name="RSP" value="0x000000002572C450"/>
<register name="RBP" value="0x000000002572C559"/>
<register name="RIP" value="0x00007FFDEB9746FF"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</crashreport>

If somebody knows, who I can fix this Problem, please write me the solution…

Report · Jul 16, 2018

yikes.

You need to describe what computer you are using ( model and specs like ram, storage, graphics card, etc. ). Then you need to say what version of PPro you are using exactly.

Then you need to say what media you are trying to PUT into PPro ( the basic specs of the video you are trying to put in)

That usually means describing camera it is from, dimensions ( like full HD or whatever ), etc.

sorry but that's the only way for people to help.

: )

Report · Jul 17, 2018

I’m using a PC with Windows 10 (version: 10.0.17134 Build
17134) and a intel Core i7 inside Processor. It is from Medion and the model is
P7644 MD99650. The grafics-card is a NVIDIA Geforce GTX and the Version of PPro
is the newest. (RAM: 8GB)

The Problem is: Always when I try to import something to
hear it works, but when i want the program to show something visual it crashes.
Do you have a idea, what I can do to fix this?

Report · Jul 17, 2018

I'll have to go on internet and look up what that computer is. But now let me know what kind of imported video you are trying to put into the program. If you can use the media browser to import and if you have your preferences set to mercury playback OpenCL I've heard that sometimes solves problems. But meanwhile, what are you trying to put into program to look at ??

Report · Jul 19, 2018

I try to open a mp4

Report · Jul 17, 2018

Can you tell us what format video you’re trying to work with?

Maybe navigate to the media using the Media Browser tab. Do a right click on the Media Browser tab an click import. Then try playing it back and see if you have better luck.

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Premiere Pro crashes when I try to show imported media