Copy link to clipboard
Copied
Everytime i click "preset" on my lightroom app it crashes. I use a Mac osx and i have been having trouble trying to edit my pictures on my desktop because every time i click "preset" it crashes. I can click and use everything else but the "preset" button. What could be the issue? I already tried restarting my laptop as well as the application so i'm really confused as to why it still keeps crashing.
Hi blessinga,
We're really sorry for all the trouble. We have identified this issue as a bug after the Lightroom CC 1.4 update. Our engineering team investigating a fix. In the meanwhile, please refer the available workaround for now to fix this issue.
Here's the link: Lightroom CC 1.4 crashes while opening the Presets panel
Regards,
Mohit
Copy link to clipboard
Copied
Hi blessinga,
We're really sorry for all the trouble. We have identified this issue as a bug after the Lightroom CC 1.4 update. Our engineering team investigating a fix. In the meanwhile, please refer the available workaround for now to fix this issue.
Here's the link: Lightroom CC 1.4 crashes while opening the Presets panel
Regards,
Mohit
Copy link to clipboard
Copied
I am having the same issue and the path mentioned as a solution isn't available. Below is what I see. I am not sure how/where to fix. Any updates on fix for this bug?
Copy link to clipboard
Copied
Hi Shanad ,
You need to go to the User Library folder rather than the System Library.
How you can go to there- Click on Go at the Top Left side , Then select " Go To Folder "
There type ~/Library
Then navigate to -> Application Support - Adobe - LightroomCC - Develop Presets.
Then you can follow the article mentioned above.
I hope this helps !!
Copy link to clipboard
Copied
this still isnt a fix please help
Copy link to clipboard
Copied
Hi lindons,
Sorry to hear that. If Lightroom CC still crashing after following the workaround then, you can roll the Lightroom CC to 1.3 version.
Please refer the instruction : Install previous version of your Creative Cloud app
We really appreciate your patience with us.
Regards,
Mohit
Copy link to clipboard
Copied
Hi! I'm having the same issue. Everytime I press the "Preset" button in Lightroom CC it crashes.
Copy link to clipboard
Copied
Also, If install the previous version will I still recover the photos that I imported?
Copy link to clipboard
Copied
Hey Karen,
Yes you will be able to see all your synced photos.
Even if you install an older version.
If you have some sync activity pending like some images are still syncing to the cloud , make sure you let the sync complete and then reinstall the previous version.
Thanks !!
Copy link to clipboard
Copied
Hi karenb,
Have you tried the available workaround for this issue?
Install previous version of your Creative Cloud app
Regards,
Mohit
Copy link to clipboard
Copied
Hi All,
We're happy to announce the release of Lightroom CC 1.5.
This update includes the fix for Lightroom CC crashing after trying to go to the Presets tab | Photoshop Family Customer Community
Here's the list of what's new in this release: New features summary for the October 2017 and later releases of Lightroom CC across devices
Let us know if the update resolves the problem for those affected and share your feedback with us.
Regards,
Mohit
Copy link to clipboard
Copied
What do we do when this work around doesn't work?? I did exactly what this work around sheet said and it is still crashing.
Copy link to clipboard
Copied
Hi Lesley ,
If your application is still crashing after following the article , then i would recommend you to roll back to the Lightroom CC 1.3 Version.
You can install the previous version from the Creative Cloud Desktop Application.
You can follow this article for that - Install previous version of your Creative Cloud app
Thanks.
Copy link to clipboard
Copied
Thank you sooooo much. I've been cracking my brain trying to figure out what the issue was. Thank you for helping me solve this issue.