Error 213/11 when attempting to Launch Adobe CC after Windows 10 Update

[Naeem Dean]

My PC has upgraded to Windows 10 Creators Edition and on finally getting to the desktop (two weeks of black screens after the login)  I find that clicking my desktop icon for LR CC gives an error code 213/11 and a request to call support.

Could someone please tell me what this means and how I can get up and running again please? I have the photo subscription and have Photoshop too but I have not tried opening this as yet.

I am wondering if the upgrade has corrupted my library. Where is this usually located in case I need to check it?

Many thanks,

Naeem Dean

[F. McLion]

Please post a screen-capture of the error appearing.

[moved to the LR CC forum]

[Mohit Goyal · Accepted solution]

Hi NaeemDean,

Please refer the below troubleshooting article and check if that helps to fix this issue.

Resolve the licensing issue and error 213:xx for Acrobat X and Acrobat XI

Regards,

Mohit

[AuxRane]

This indeed fixed the issue. The only thing that was left was to relaunch the Creative Cloud app and recheck for app updates to update the Trial button issue.

I think it'll be a really good thing if you make sure your Technical Support agents are more aware of things like that. Today I spent more than 50 minutes and at the end (seeing the chat won't lead to anything) decided to fix it myself and found this thread.

[Mohit Goyal]

Hi AuxRane,

We're really sorry for all the trouble caused you. We will definitely pass your feedback to the concerned team so that they can keep such articles handy.

Thank you so much for your patience with us.

Regards,

Mohit