I drag a video and doesn't start

[JGG4049]

Hi everybody, my problem is that every video that i drag into the timeline does not start when i play it in the 'program' panel.

I thought that maybe was the version, so i updated it, but still, nothing changes.

Below is a print of it. The video upload apparently right, but when you want to play it, it doesn't run, so it's impossible to edit.

Thank you all for your answers!!

[Jeff Bugbee]

Can you try switching to the Editing worksplace? Sometimes I notice having the Lumetri color panel up can bug out playback.

[Sumeet Kumar Choubey · Accepted solution]

Hi jgg4049,

The issue you have reported mostly occurs due to audio hardware configuration.

You may try these steps. Open Pr, then go to edit> preferences > audio hardware.

Set device class as MME and set the default input and output to the system default audio device

The options for default input/output may look something like Speakers ( 2- High Definition Audio Device )

If doing this still doesn’t resolve the issue, please provide us a screenshot of the audio hardware configuration window in Pr preferences and also a screenshot for the windows sound panel ( this can be opened by clicking on the settings button on the audio configuration window in Pr preferences )

Thanks,

Sumeet Kumar Choubey