Adobe Premiere CC 2018 GPU Acceleration produces black frames

[brada70215615]

I never had this issue with CS6. But after upgrading to CC2018 I can never use GPU acceleration. Here are my PC specs:

Windows 10 Home (64b)

Intel i7 @3.70 GHZ, 6 cores

Gigabyte Technology Mobo

RAM: 32GB DDR4

GPU: GTX 1070

Several TB of HD space + SSD

It works if I use software Mercury engine. But I feel cheated that I can't use GPU any more since upgrading to CC2018.

[Mike Dziennik]

Have you tried updating your graphics card driver? This is the most likely problem.

[brada70215615]

Yes, driver up to date

[juanmario]

You can try this instead of disabling the GPU acceleration:

Go to Edit> Preferences> Media and remove the checkbox before the item: enable Intel h.264 decoding (requires reboot).

[Jim_Simon]

Why can't you use it?  You never said.

[Kevin-Monahan]

Do you have an integrated GPU as well, brada?

Cheers,

Kevin

[brada70215615]

Possibly. How do i figure that out

On Wed, Jul 11, 2018, 12:47 PM Kevin-Monahan <forums_noreply@adobe.com>

[Kevin-Monahan]

brada,

Check out this article: https://www.techadvisor.co.uk/how-to/pc-components/computer-specs-3512328/

Does that help? Let us know.

Thanks,
Kevin

[Kevin-Monahan]

brada,

Circling back. Still having this issue? Let us know.

Thanks,
Kevin