PR CC 2018 crashed after installation

[shruaibylsh]

Hi,

I just installed PR CC 2018 successfully. However when I run the programme, it just crashed anyways. This is the crash report.

Please help diagnose what went wrong. Thanks:D

Regards,

Peach.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.5.2" clientVersion="1.5.2" applicationName="Premiere Pro" applicationVersion="12.0.0" build="224">

<time year="2018" month="7" day="20" hour="21" minute="36" second="8"/>

<user guid="f9adf32d-a96b-4f41-a45f-9e650eed1a9c"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-GB" userlanguage="en-GB" oslanguage="en-GB" ram="8077" machine="Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz" model="Intel64 Family 6 Model 142 Stepping 9" cpuCount="4" cpuType="8664" cpuFreq="2712 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFFF159295F">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFFF159295F" symbolname="unknown"/>

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<stackStatement index="4" address="0x00007FF81DBB6977" symbolname="clGetHostTimer"/>

<stackStatement index="5" address="0x00007FF856BD285F" symbolname="RtlRunOnceExecuteOnce"/>

<stackStatement index="6" address="0x00007FF852FD39CA" symbolname="InitOnceExecuteOnce"/>

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<register name="RBX" value="0x00000000166EBDA0"/>

<register name="RCX" value="0x0000000019E5EA80"/>

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<register name="RSI" value="0x0000000000000000"/>

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<register name="RSP" value="0x000000000014E508"/>

<register name="RBP" value="0x000000000014E610"/>

<register name="RIP" value="0x00007FFFF159295F"/>

<register name="EFL" value="0x0000000000010206"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

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[Carlos Ziade]

can you please share your system specs and OS version ?

If you just installed premiere pro from creative cloud I think it should install the latest version 12.1.2

but you have 12.0.0 in the info you shared ... Did you intentionally install this specific version ?

Anyway, before doing anything, share your specs in detail please

[shruaibylsh]

I installed it using my brother's account a long time ago so it's 12.0.0 haha 😕

^this is my system specs thanks

[Jim_Simon]

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