Premiere isn't importing video from my clip only audio!

[julianqowens]

I've been making a short film with no issues on importing my video files for months, now out of nowhere it will only allow the audio to be imported but no the video!! Need help ASAP

[mike_cardeiro]

I have been having this problem recently.  I tried reencoding in media encoder but IT didn't see the video either.

What ended up doing the trick is putting it in media encoder 2014; it sees the video and I re-encoded it, then I could import and see the actual video in premiere.

Not the greatest workaround but it works...wonder if it has something to do with the decommissioning of codecs that's going on.

Hope this helps

[Vinay Dwivedi]

Hi mike,

I need this file for testing purposes if it's ok with you. So, please share a small sample of the file or if the file is not too large then share the original one. I will revert once I check the file and figure out the issue.

//Vinay

[mike_cardeiro]

It's too big to attach.  I've put it on my google drive so you can get it

https://drive.google.com/open?id=16rpHKs_hcLbfIss5pubr_DAZQuH1Cp7L

[Waldorf & Statler]

I'm interest for the answer from ADOBE

[Vinay Dwivedi]

Thanks for the file. I will get back to you ASAP.

[Vinay Dwivedi]

Also, what is the source of the file like Make and Model of the camera or the download information.

[mike_cardeiro]

it was a screen capture made using quicktime

[martinf58233772]

Bump, I’m experiencing the same problem. I’ve tried reinstalling premiere pro and media encoder CC, but neither have been fixed.

it might also be worth noting that importing videos causes them to be identified as audio, rather than video or another format.

[mike_cardeiro]

Try reencoding the file using a previous version of encoder (not 2018).  This worked for me.

[martinf58233772]

How would I get An older version of the encoder?

[mike_cardeiro]

in the creative cloud app, if you click on the little down arrow next to the media encored app and select other versions (you might have to install the older version of premiere first...not sure if it's dependant on premiere.

[Randune23]

I shouldn't have to install an older version of Premiere Pro to import both the audio and the video.  It comes down to some kind of fight between Apple and Adobe.  It is only videos that my daughter shot with her iPhone 13.  All footage shot on my DJI Air 2S drone, an older Sony HDVC, a very old iPhone 5s, and my DJI OSMO Mobile 3 imported perfectly.  I have had this issue in the past on a major project I was working on and I cannot for the life of me remember what I did to work around the Adobe issues...