Audio problems

[rolandv6089681]

I publish online and first page will not play audio unless you start

it again then it plays. I need it to play sound the first time someone clicks on it.

Help

[Srishti Bali]

Hi Roland,

Greetings from Adobe!

We are sorry for the trouble. Could you please confirm how the audio is placed in the file, you placed it through media panel or you have created a button. Would you mind sharing your InDesign file?

Regards,

Srishti

[rolandv6089681]

Media panel. I want to start when it loads. I don’t want you to push a

button

On Fri, Jul 27, 2018 at 1:13 PM JonathanArias <forums_noreply@adobe.com>

[Om Nath Jha]

Hi Roland,

Thanks for sharing the additional details. I've asked for more information about the possible cause to the concerned team. I'll update the thread as soon as I get any response from them. Really appreciate your cooperation.

Regards,

Om

[rolandv6089681]

I’ll do ads without audio until we figure this out. Thanks for the help

[Lukas Engqvist]

Did you try place the audio as a movie? I have sometimes done that when audio did not preload as it should.

I know that some web content in social media, even if it is video, will play silently unless clicked (in fb, twitter or instagram).

The online file is no longer available, so perhaps you solved it some other way?

[rolandv6089681]

I haven’t solved it but I’ll try what you suggested thank you

On Wed, Aug 1, 2018 at 10:39 PM Lukas Engqvist <forums_noreply@adobe.com>

[sakshiv74785150 · Accepted solution]

Hi Roland,

Update:

We were able to validate the issue and logged a bug for the same. We'll share more details in the thread once we get an update on it.

Regards,

Sakshi Verma

[rolandv6089681]

Here is a link to the file.     https://indd.adobe.com/view/8738ebab-3de7-4797-844d-34403cbe0a7f

it works but you have to click to another page and then click back to the home page. That's when you hear the music.

I need my customers to hear it when they first click on it.

[Srishti Bali]

Hi Roland,

Would you mind sharing the actual InDesign file, which you published online?

Regards,

Srishti

[rolandv6089681]

How do I do that. I can’t wait another two days for the answer

On Thu, Jul 12, 2018 at 12:17 PM srishtib8795206 <forums_noreply@adobe.com>

[Abambo]

put it on the cloud space (package) and share the link to it here.

[rolandv6089681]

I will send tonight thank yoy

On Fri, Jul 13, 2018 at 5:01 AM srishtib8795206 <forums_noreply@adobe.com>

[rolandv6089681]

Here you go and thx for the help. I'm still new at this so it's probably something I did.

Ad_1 Folder - Google Drive

[rolandv6089681]

did you get my file

it's been a few days

[rolandv6089681]

Are you guys ever going to get back to me. I sent the file like you asked and no response. What is the problem please.

[Om Nath Jha]

Hi Roland,

Thanks for sharing the file. We checked the file and the Published Online document in different browsers. It's working fine in Firefox and Microsoft Edge. The issue is happening with Chrome. What's the browser you are using at your end?

We'll be checking the InDesign file and try to get more information for you soon.

Regards,

Om

[rolandv6089681]

Chrome

[rolandv6089681]

When I email someone it does the same thing. What can I do if it's chrome. It also does the same thing on facebook.

Most of my clients use chrome, so what can I do.

thank you

Roland Vega