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Hello,
I wanted to use only Lightroom Classic CC for editing my pictures, but also upload full resolution originals to the cloud. So I chosed to upload all my pictures with Lightroom CC. But when I open Lightroom Classic CC, it doesn't download the pictures from the cloud. It is synced and shows that around 300 GB are used. Why won't it show me the pictures? I already tried reinstalling Lightroom Classic CC and signing in and out of the Creative Cloud.
Greetings!
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Was Lightroom Classic already synced? If so, then this is expected behavior. Lightroom Classic synced the images to the cloud as smart previews. Uploading them via Lightroom CC will replace the previews by originals. There is no reason for Lightroom Classic to download these originals again, because it already has the originals.
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Thank you so much already. To your question: No, my Lightroom Classic CC Library is empty. I had pictures imported there, but deleted them all (of course I had a backup) to restart the importing process with Lightroom CC.
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Oh, and yes it was already synced. But as I wrote, I deleted all pictures there and imported them to Lightroom CC. I expected them to be added to the Lightroom Classic CC Library then, since the two programs are synced.
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korinnag18031546 wrote
Oh, and yes it was already synced. But as I wrote, I deleted all pictures there and imported them to Lightroom CC. I expected them to be added to the Lightroom Classic CC Library then, since the two programs are synced.
If you delete synced images from Lightroom Classic, they will also be deleted from the cloud. So the problem may be a 'chicken and egg' situation. If the original was uploaded before you deleted that same image in Lightroom Classic, then the original was probably deleted from the cloud. If the original was uploaded after you deleted it in Lightroom Classic, then it should come back... The images won't be downloaded to the original location however, so maybe you are just looking in the wrong place?
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Well, I deleted the synced images from Lightroom Classic CC but they still were in Lightroom CC. So I made sure to delete them from there as well. There were no pictures anymore in Lightroom CC or Lightroom Classic CC when I started to import everything again in Lightroom CC. I checked on the Web Version and on my Mobile Version. Where would the original images be downloading then? They still don't even appear in Lightroom Classic CC. Ho can I make sure to have the pictures in my Lightroom Classic CC Version?
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korinnag18031546 wrote
Well, I deleted the synced images from Lightroom Classic CC but they still were in Lightroom CC. So I made sure to delete them from there as well. There were no pictures anymore in Lightroom CC or Lightroom Classic CC when I started to import everything again in Lightroom CC. I checked on the Web Version and on my Mobile Version. Where would the original images be downloading then? They still don't even appear in Lightroom Classic CC. Ho can I make sure to have the pictures in my Lightroom Classic CC Version?
Is the Lightroom Classic catalog synced and is the sync not paused? If so, the cloud images should be downloaded automatically.
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It is synced and it's not paused. But nothing is downloading. What can be the reason of that?
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Maybe the 'Sync.lrdata' file still contains the info that all photos are synced. Delete this file and start Lightroom again.
On a Macintosh this file is here: <user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata
On Windows it's at: C:\Users\"yourusername"\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata
The Mac <user./Library folder is sometimes hidden. If you don't see it, then press Cmd-Shift-L while you are in the Finder.
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Okay, that sounds like a possible reason. I couldn't find the file. I looked at the path you sent, nothing there (it didn't even show the Library folder in my user folder, even when I tried the combination you said, only a library folder on my Macintosh HD that didn't contain an Adobe folder) and I searched for it with Spotlight without a result. Do you have other idea where the file could be? I only found these documents:
Could it be any of them? No Cache folder I found with Spotlight search shows me any result connected to Adobe or Lightroom.
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You are looking in entirely the wrong place. Your screenshot shows your Lighroom catalog folder. That is not where I told you to look for this file. The key-combo should have opened the Library folder right away.
Another way of going to the user/Library folder is to select the “Go” menu in the Finder, and then hold down the shift-key. The Library should then appear as a menu item. On older MacOS versions it’s the Option key.
BTW, when you’ve found that file, then quit Lightroom first. You screenshot indicates that Lightroom was running when you took it.
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I still can't find the file you were talking about. My user folder only contains these elements (even though I tried the keyboard combination you told me):
When I go to the Go-menu of the finder, the library doesn't appear even though I held down the shift-key. It still looked like this:
On my computer hard drive there's a folder that contains this:
But the Caches folder in the Library folder only contains these items:
What am I doing wrong?
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That is the wrong Library folder. There are two of them; the system Library folder (shown here), and the user Library folder inside your Home folder. Have you also tried holding the Option key rather than the shift key (like I said you need to do with an older MacOS version)?
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Yes I did and nothing happened (the Option key is the alt key on my keyboard, right?).
Edit: I don't know what went wrong before, but this time it worked and I could find the library in the Go menu. I will write if they sync now.
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korinnag18031546 wrote
Yes I did and nothing happened (the Option key is the alt key on my keyboard, right?).
Yes. I'm not sure why that would not work, because there definitely is a user Library folder. Without it your Mac would not work. I'm still in the dark which version of MacOS X you use, but here's another method that might work: Open your Home folder and choose 'View - Show View Options' in the Finder (or hit Cmd-J). At the bottom of the dialog you should see an option to make the Library folder visible.
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I found the file, deleted it and now its kind of syncing. Just it's not at all all pictures from Lightroom CC. Is there any reason why it wouldn't sync all pictures?
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No, it should sync everything. It's often a mystery why that does not always happen.
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Would it help to wipe clean everything, all data, so it would be like starting Lightroom for the first time? How could that be done? Already tried deleting my old Lightroom Classic Library and reinstalled Lightroom Classic, but it doesn't seem to change. It is apparently skipping a lot of pictures (number of syncing images is dropping, but no pictures are added to the Library).
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Reinstalling Lightroom Classic is useless, because that doesn’t wipe the data. Cleaning up everything might help, but then again it may not. The problem seems to be with one or more images online, otherwise deleting the sync.lrdata would have solved it already.