White screen footage Sony Raw from F55 AXS-R5

[Ewb3Editor]

I recently updated creative cloud. Now none of my raw footage from my F55 with the AXS-R5 Raw footage is visible. It is just coming up as a white screen.

I have multiple projects and I need to access them but can't.

HELP!

MacPro

10.13.6

6 core Xeon E5

32 GB ram

AMD FirePro D700 6144mb

[Ewb3Editor]

help

[Ewb3Editor]

Still having issues! ADOBE PLEASE HELP!

[Ann Bens]

Kevin-Monahan

[R Neil Haugen]

Which number-dot-number version of PrPro are you using ... not the 'year' number, please.

Does other media work ok?

Have you checked with the manufacturer's website to insure you're on the latest driver for your card/OS?

Are these projects you've updated ... and have you tried creating a new project in the new version of PrPro, navigating in the Media Browser to the old project file, and importing assets to the new version project file?

Neil

[Sierra Media user]

We had this issue today, luckily we just noticed it on an old project and didn't kill a current project. Anyway, AE 15.1.2 displays white when viewing Sony RAW from our F55, but the footage shows up fine in AE 14.2.1.34. We also tested it working fine in Premiere 11.1.2 (build 22) but not 12.1.2 (build 69). 2018 is the problem (surprise, surprise....)

[R Neil Haugen]

12.1.2 was a very good release (in real-world terms) as far as the number of bug fixes. This forum for example has been at its lowest new post level after a release in years. Which is not to say everything was fixed on all systems. But it's a vast improvement on previous releases.

That is most typically a GPU driver issue ... and occasionally newer versions of PrPro need newer or different versions than previous ones.

Just noting ...

Neil

[Sierra Media user]

I switched to software only and they started working. Still, I'm just tired of constantly fighting bugs.

[R Neil Haugen]

Hear you. Again I was rather pleased that the 12.1.2 release fixed so many things. Note how few people have been on here of late. For just after a release, this is incredibly low.

Plus ... if going to software only fixes it, guaranteed it's a driver mismatch issue and not a bug.

Neil

[Sierra Media user]

Thing is, I've been running into GPU issues on multiple machines, fully updated or not.

[R Neil Haugen]

That sucks. And sometimes the most recent driver ain't working. A couple times I've had to roll back a driver as the 'newest' one bungled things. Then when the next version came out, update.

Neil

[haroldaklasdfasd]

We have the same issue. The footage from our ASX recorder shot on F55 is all white. Had to use a computer with an older version of CC to transcode all footage to ProRes. Have not tried software only yet, but still Adobe should adress this problem in their next update or they will lose professional customers!

Seems like they introduce a different problem with every new update.

We also had a problem when shooting 240 FPS with ASX recorder. The footage was realy pixelated like it was 360P. At first we thought it was a hardware problem and we contacted Sony. We just found out this also was a Premiere problem and our computer with a previous CC version  played the footage correctly.

[Andreas_Quandt]

Same here. It is PPPro for sure. Rolled back to former PPPro version, same gpu driver. And boom, it works. There's something wrong with 12.12!!!

PLEASE! We have an ongoing Projekt and need a fix.

P.S.: Working version is 12.11

[Andreas_Quandt]

So, now we're running into serious trouble. Additional to the Sony F55 Footage we are dealing with shots from the new DJI Inspire2. That is Cinema DNG RAW footage. The issue is, that PPro 12.1.2 handles this footage just fine. But Sony F55 RAW support ist broken. PPro 12.1.1 works with the Sony files but die Inspire2 Cinema DNG RAW files are totally screwed up.

PLEASE ADOBE! THAT IS NOT PRO.

FIX THE PROBLEM!

[R Neil Haugen]

Please file this over on the UserVoice system. This forum is designed as a primary user-to-user help system, with monitoring by Product Support staff. Who are not within the product development team.

The UserVoice system goes right into the QC engineer's system/data setup. That is how they track bugs and feature requests.

Neil

Adobe Bug /Feature service: https://adobe-video.uservoice.com/forums/911233-premiere-pro

[dhmaya]

The OC 15 release of Premiere Pro 13 shows this as a bug fix - has anyone tried it?

[R Neil Haugen]

I haven't seen any posts either way.

Neil

[DavidHildreth]

Any ETA for this fix?

[Kevin-Monahan · Accepted solution]

Ewb3Editor,

You'll need to update Premiere Pro to the current version for support for that footage. Please do so.

Thanks,
Kevin

[AlexGriger]

Hi guys, it's late but I hope this helps, we had the same issue and is related to the exposure index of the camera.

If the camera is not set to the native value (in our case F55 and 1250) then all clips show a white screen in Premiere (even 2019 version)

You can see this in the XML next to the footage:

<Item name="ExposureIndexOfPhotoMeter" value="1250"/>

Best regards