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quote:
Originally posted by: CatBandit
We've seen every imaginable trouble with microphone recognition through many versions of the software. I would suggest you reinstall the microphone software, if there are specific drivers associated with it. Failing that, try reinstalling Captivate 4.
quote:
Originally posted by: CatBandit
In the meantime, you should report the problem to the engineers at this link. There are so many different hardware solutions available that it is nearly impossible to test a product with all of them ... it's possible that this microphone slipped through the cracks. Good luck!
EDIT: My apologies. I just noticed that you have already reported the problem. My bad.
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quote:
Audio play back and USB mic issue in Captivate 4
We found that in some of Vista machines with Real tek or Sigma tel sound card audio inside captivate doesn't play back. Some customers who use USB mic for recording narration also observed that device is not getting detected by Captivate. These issues were reported more on Vista and we have one solution to address both the problems. - replacing the audio dll's , Steps
Close Captivate 4 if it is open.
Download the file kept at https://share.acrobat.com/adc/document.do?docid=a14e1bd9-dc10-4456-9cd2-44489809b78e
Go to your Captivate 4 install folder (ex: C:\Program Files\Adobe\Adobe Cativate 4)
Rename nsaudio.dll as nsaudio.dll.bak or anything which doesn't have a dll extension
Copy the file from step 2 to Captivate 4 install folder
rename it as nsaudio.dll
Start Captivate 4
Try to play the audio /use USB - it should go fine
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Hello. I'm having the same issue with Captivate 4 not recognizing my microphone, however, I'm using Windows XP. I tried downloading the file at the link below but it said it's not available or I don't have permissions. Any suggestions on how I can access the file and if this same solution will work for me?
Thanks.
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I'm having a similar issue with my recently-updated Cap4, only when I record my audio, the output only plays in mono rather than stereo. Cap 4 recognizes the microphone but it seems to have put a space next to the parentheses at the end of the name (see the attached screen shot). I need to locate the driver for this mike (it was purchased an office move ago, unfortunately), but I was wondering if anyone knew of a workaround. Thanks!!
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I solved my Vista/Logictech USB headset mic problem with this blog post link.
http://blogs.adobe.com/captivate/2009/03/audio_play_back_and_usb_mic_is.html
It worked right away! I found the blog post by searching for "microphone" in the Community Help section of Adobe Captivate's online help.
Hope this helps others.
John Daigle
Adobe Certified RoboHelp and Adobe Captivate Instructor
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