CC 2018: Quick Export PNG and Export As Not Working

Report · Apr 08, 2018

When I try to "Quick Export as PNG" nothing happens, and when I try to "Export As" it times-out trying to load the dialog box. This happens more often for me with bigger files. Is there a file size limit where these functions stop working?

My workaround is Save for Web (legacy) which always works, but is a slower workflow.

Thanks!

Report · Apr 11, 2018

Hi Nenomamacita,

We're sorry to hear about the "Quick Export as PNG" not working, could you please let us know which exact version of Photoshop you're working on? (You can find that out by going to Help > System Info).

Also, which operating system you're using?

Regards,
Sahil

Report · Apr 11, 2018

Hi Sahil,

I'm on Adobe Photoshop Version: 19.1.2 20180302.r.277 2018/03/02: 1160083 x64

OS 10.13.3

Thanks!

Report · Apr 11, 2018

Thanks for providing the information, could you please try updating Photoshop to version 19.1.3 via the Creative Cloud app and see if it helps?

If you do not see the update then please try signing out and signing back into the Creative Cloud app and click on the 3 dots on the top right corner and choose "Check for updates".

Report · May 14, 2018

I am having the exact same problem in ver 19.1.3 as of today, 5/14/2018.

2017 MBP OS10.13.4

Report · May 17, 2018

I'm having the same problem right now. So I installed the CC updates to get new version 19.1.4, and it is still happening after the update.

When I click on Export>Quick Export as PNG, nothing happens.

Update: So I restarted Photoshop and it started working again, but after editing some text, it stopped working again.

Report · May 18, 2018

Hi, I'm having the same issue today with files of all sizes. Using:
Adobe Photoshop Version: 19.1.4 20180507.r.325 2018/05/07: 1170750 x64

quick export not opening at all and export as timing out.

Report · May 18, 2018

Hello, could all affected users try to pinpoint when the issue arises? large files, after editing text, as jacombs states it? are you on mac or Pc, etc?

Report · May 18, 2018

Hi, I don't seem to have any particular cause? It's working again for the moment but I haven't done anything to troubleshoot except for open and close the program several times. This doesn't reliably work either as it took maybe 3 restarts before it started working (without editing anything in program at all, just opening a saved file and trying to export).

I'm using a mac, OS High Sierra 10.13.4

In terms of anything in program that might be causing this, no text editing for me, just move tools, paint bucket, brush and eraser, and the files are no bigger than 5MB.

Report · Jun 28, 2018

I just updated Photoshop from the Adobe site. I am using a very small file. Windows 10 on a PC. Nothing happens when I use quick export. No dialogue box appears when I try Export As.

Report · May 31, 2018

What helped for me was to disable the Creative Cloud syncing from the Creative Cloud app (it might not be running, but the setting still influences Photoshop behaviour).

Report · Jun 28, 2018

From YouTube, I learned that you need to enable a plug-in. Go to Edit / Preferences / Plug-Ins. Check "Load Extension Panels." Uncheck "Allow Extensions to Connect to the Internet."

Report · Aug 08, 2018

I'm using a totally different computer and creative cloud account and I'm still having the same issue.

Changing the plug-ins preferences doesn't work. Has anyone else found any fixes for this?

Thanks!

Report · Aug 22, 2018

I'm having this issue, too. I've been having it intermittently ever since I started using CC about two years ago, but now it's constant. Even after a reboot, Quick Export only works once or twice before it stops working entirely. This is maddening and it's completely screwing up my workflow. I'm using the most current version of CC available.

Report · Aug 23, 2018

Erin and neon, could you please copy-paste the version of Photoshop you have from help-system info?

You might think you have the last version, and it might not be the case...

Also, what kind of files are the input (number of layers, size, etc.) and which export setting is selected?

Report · Aug 31, 2018

Same problem.

The Quick Export to PNG stops working.

Have had the problem for at least a year.

I have a feeling that it happens if I'm quick to select it right after an ordinary Save.

Running a MacBook Pro 15" 2,9 GHz Intel Core i9.

PSD 19.1.6.

The document is RGB and contains 24 layers, some grouped in folders. Some adjustments layers, some gradients, some smart objects.

Doc size 1,87 MB/348,7 MB

OS X: 10.13.6 (17G2208)

Have the same issue om my iMac and my previous MacBook Pro 17" from 2011.

Here is the system info from PSD's help menu (in Swedish, sorry):

Adobe Photoshop-version: 19.1.6 20180808.r.398 2018/08/08: 1185588 x64

Antal starter: 5

Operativsystem: Mac OS 10.13.6

Systemarkitektur: Intel Datorfamilj:6, Modell:158, Version:10 med MMX, SSE-heltal, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Antal fysiska processorer: 6

Antal logiska processorer: 12

Processorhastighet: 2900 MHz

Inbyggt minne: 32768 MB

Ledigt minne: 14192 MB

Minne tillgängligt för Photoshop: 28689 MB

Minne som används av Photoshop: 70 %

Aliaslager: Inaktiverad.

Paletten Funktionsändringstangenter: Inaktiverad.

Highbeam: Inaktiverad.

Feedback för Touch Bar-egenskaper: Aktiverad.

Plattstorlek för bild: 1024K

Bildcache-nivåer: 4

Förhandsgranskning av teckensnitt: Mellan

TextComposer: Latin

Visa: 1

Primär bildskärm

Bildskärm med högt DPI-värde

Visa gränser: överst= 0 till vänster= 0, nederst= 1050 till höger= 1680

OpenGL: Aktiverad.

Tillåt gamla GPU-verktyg för OpenGL: Ej upptäckt.

Ritningsläge för OpenGL: Avancerat

Tillåt normalt OpenGL-läge: Sant.

Tillåt avancerat OpenGL-läge: Sant.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=2

NumCLGPUs=2

NumNativeGPUs=2

glgpu[0].GLVersion="2.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=4096

glgpu[0].GLName="AMD Radeon Pro 560X OpenGL Engine"

glgpu[0].GLVendor="ATI Technologies Inc."

glgpu[0].GLVendorID=4098

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="AMD Radeon Pro 560X OpenGL Engine"

glgpu[0].GLRendererID=16915465

glgpu[0].HasGLNPOTSupport=1

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2 (May 24 2018 22:33:53)"

clgpu[0].CLDeviceVersion="1.2 "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=1536

clgpu[0].CLName="Intel(R) UHD Graphics 630"

clgpu[0].CLVendor="Intel Inc."

clgpu[0].CLVendorID=16925952

clgpu[0].CLDriverVersion="1.2(Jul 20 2018 19:20:00)"

clgpu[0].CLBandwidth=2.1038e+10

clgpu[0].CLCompute=82.7562

nativegpu[0].NativeName="AMD Radeon Pro 560X"

glgpu[1].GLVersion="2.1"

glgpu[1].IsIntegratedGLGPU=0

glgpu[1].GLMemoryMB=4096

glgpu[1].GLName="AMD Radeon Pro 560X OpenGL Engine"

glgpu[1].GLVendor="ATI Technologies Inc."

glgpu[1].GLVendorID=4098

glgpu[1].GLRectTextureSize=16384

glgpu[1].GLRenderer="AMD Radeon Pro 560X OpenGL Engine"

glgpu[1].GLRendererID=16915465

glgpu[1].HasGLNPOTSupport=1

glgpu[1].CanCompileProgramGLSL=1

glgpu[1].GLFrameBufferOK=1

glgpu[1].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

glgpu[1].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[1].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[1].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[1].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[1].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[1].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

glgpu[1].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[1].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[1].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[1].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[1].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[1].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[1].CLPlatformVersion="1.2 (May 24 2018 22:33:53)"

clgpu[1].CLDeviceVersion="1.2 "

clgpu[1].IsIntegratedCLGPU=0

clgpu[1].CLMemoryMB=4096

clgpu[1].CLName="AMD Radeon Pro 560X Compute Engine"

clgpu[1].CLVendor="AMD"

clgpu[1].CLVendorID=16915456

clgpu[1].CLDriverVersion="1.2 (Jul 20 2018 19:09:33)"

clgpu[1].CLBandwidth=7.40729e+10

clgpu[1].CLCompute=261.086

nativegpu[1].NativeName="Intel(R) UHD Graphics 630"

Licenstyp: Prenumeration

Serienummer: 90970050409586204668

GUIDBucket:

Programmapp: /Applications/Adobe Photoshop CC 2018/

Photoshops virtuella minne har asynkron I/O aktiverad

Volym(er) för virtuellt minne:

Startskiva, 1,82T, 1,30T fritt

Mappen Nödvändiga plugin-program: /Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/Plug-ins/

Primär mapp för plug-ins: /Applications/Adobe Photoshop CC 2018/Plug-Ins/

Installerade komponenter:

dvametadata.framework dvametadata 11.1.0.0

AdobeXMPScript.framework AdobeXMPScript 79.160451 79.160451

ICUUnicode.framework ICUUnicode 3.61 "gtlib_6.0" "." "21287"

ICUConverter.framework ICUConverter 3.61 "gtlib_6.0" "." "21287"

AdobeCrashReporter.framework AdobeCrashReporter 7.6.0

boost_system.framework boost_system 11.1.0.0

AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"

AdobeACE.framework AdobeACE 2.20.02.39705 79.589342

AdobeOwl.framework AdobeOwl 5.2.11

mediacoreif.framework mediacoreif 11.1.0.0

manta.framework manta 2.0.00.1 1.

dvaunittesting.framework dvaunittesting 11.1.0.0

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.34320 79.562390

k2.framework k2 1

AIDE.framework AIDE 1.5.0.36540 79.574279

dynamiclink.framework dynamiclink 11.1.0.0

dvametadataUI.framework dvametadataUI 11.1.0.0

UpdaterNotifications.framework UpdaterNotifications 10.0.0.1 "10.0.0.1"

AdobeExtendScript.framework AdobeExtendScript 4.5.8.1 81.1150526

boost_filesystem.framework boost_filesystem 11.1.0.0

AdobeBIB.framework AdobeBIB 1.2.03.39705 79.589342

AdobeXMPFiles.framework AdobeXMPFiles 79.160451 79.160451

AdobeLinguistic.framework 22175

dvaplayer.framework dvaplayer 11.1.0.0

PlugPlugOwl.framework PlugPlugOwl 8.5.0.87

AdobeAGM.framework AdobeAGM 4.30.87.39705 79.589342

adobe_caps.framework adobe_caps 10.0.0.6 1.584361

AdobeSVGRE.framework AdobeSVGRE 6.0 79.588619

AdobePDFL.framework AdobePDFL 15.0.0.38423 79.226411

dvacore.framework dvacore 11.1.0.0

AdobePIP.framework AdobePIP 7.4.1.109.46827

AdobePDFSettings.framework AdobePDFSettings 1.4

AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.34320 79.562390

dvatransport.framework dvatransport 11.1.0.0

Cg.framework NVIDIA Cg

boost_signals.framework boost_signals 11.1.0.0

AdobeXMP.framework AdobeXMPCore 79.160451 79.160451

AdobeJP2K.framework AdobeJP2K 1.2.2.38423 79.266298

dvaaudiodevice.framework dvaaudiodevice 11.1.0.0

LogSession.framework LogSession 7.4.1.109.46827

PlugPlugExternalObject.framework 8.5.0.87

AdobeScCore.framework AdobeScCore 4.5.8.1 81.1150526

AdobeSVGAGM.framework AdobeSVGAGM 1.0.0.38473 79.582907

dvametadataapi.framework dvametadataapi 11.1.0.0

CITThreading.framework

WRServices.framework

amtlib.framework amtlib 10.0.0.221

AdobeBIBUtils.framework AdobeBIBUtils 1.1.39705 79.589342

boost_threads.framework boost_threads 11.1.0.0

aif.framework aif 6.0.00.1 1.

AdobeCoolType.framework AdobeCoolType 5.17.00.39705 79.589342

dvamediatypes.framework dvamediatypes 11.1.0.0

AdbePM.framework AdbePM 2.5.00.377243 1.578146

boost_date_time.framework boost_date_time 11.1.0.0

AdobeMPS.framework AdobeMPS 5.8.1.38423 79.582572

dvaui.framework dvaui 11.1.0.0

ahclient.framework ahclient 3.0.0.6

ICUData.framework ICUData 3.61 "gtlib_6.0" "." "21287"

dvamarshal.framework dvamarshal 11.1.0.0

Nödvändiga plugin-program:

Valfria plugin-program och plugin-program från tredje part:

FontExplorer X Pro 3.5.6, by HLW – från filen “/Applications/Adobe Photoshop CC 2018/Plug-Ins/FontExplorer X for Photoshop CC 2018.plugin/”

Dubblett-plugin-program och avaktiverade plugin-program: INGA

Plug-ins som inte hämtades: INGA

Tillägg:

com.adobe.inapp.purchase 1.0.0 - från filen “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_15_144/purchaseStock.html”

com.adobe.Butler.backend 2.0.0 - från filen “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.Butler.backend/index.html”

Bibliotek 1.0.0 - från filen “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_15_144/index.html”

Nytt dokument 2.2.1 - från filen “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-2.2.1/fnft.html?v=2.2.1.30”

com.adobe.inapp.typekit.purchase 1.0.0 - från filen “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_2_15_144/purchaseTypekit.html”

Starta 2.2.1 - från filen “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.2.1/index.html?v=2.2.1.67”

Adobe Color-teman 6.1.0 - från filen “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

Exportera som 3.1.2 - från filen “/Applications/Adobe Photoshop CC 2018/Adobe Photoshop CC 2018.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

Installerade TWAIN-enheter: INGA

Adobe Community

CC 2018: Quick Export PNG and Export As Not Working

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