Can't open PDFs in Acrobat CC on MacBook

[aligneddesignco]

I suddenly found last week that Acrobat won't open any PDFs on my MacBook. I have CreativeCloud so I've uninstalled and reinstalled twice but it hasn't solved the issue. The program seems to launch and the icon appears in the dock, but doesn't open. It's working fine on my desktop Mac. Any suggestions? Thanks.

[AnandSri · Accepted solution]

Hi Aligneddesignco,

As per the issue description, you are not able to open PDF files in Acrobat, Is that correct?

Open a few files with Acrobat, go to Window -> Cascade -> Tile and see if that brings up the PDFs.

You may also refer to the following KB Doc: Can't open PDF  Link: https://helpx.adobe.com/in/acrobat/kb/cant-open-pdf.html

if this does not help, please uninstall the Acrobat by running the uninstaller file of Acrobat from the Application menu, restart the computer, and reinstall the Acrobat from Adobe - Adobe Acrobat Reader DC Distribution  Link: https://get.adobe.com/reader/enterprise/

Please share the following details:

• Is it Acrobat or Reader installed?
• Dot version of Acrobat or Reader from Help>About Acrobat/Reader.
• The version of Mac os installed.

Keep us posted with the results.

Regards,

Anand Sri.

[nancyp19114479]

Thank you! That solved the issue.

[Timzilla]

Thanks – Window – Cascade solved the issue.