Acrobat DC on Mac won't quit when shutting down computer. I have to force quit Acrobat to finish shut down.

[armadillo12]

Acrobat DC on Mac won't quit when shutting down computer. I have to force quit Acrobat to finish shut down.

[Adorobat]

Hi Armadillo12,

As per the issue description mentioned above, Acrobat DC on Mac won't quit when shutting down computer, is that correct?

If there is any trouble closing the application directly then you need to quit it from the Activity Monitor.

Go>Utilities>Activity monitor>Select process >Quit

Kindly go through the help document to get more details of how to close the running processes from activity monitor-

Use Activity Monitor to identify and quit processes using large amounts of system resources | Mac OS...

You just need to select and force quit the Adobe process (Reader) which is not closing directly.

Let us know if you need any help.

Shivam

[armadillo12]

I know how to force quit Acrobat - I have to do it every time I want to shut down the computer. I'm trying to figure out how to make Acrobat shut down WITHOUT a force-quit every time.

[Adorobat]

Hi Armadillo12,

Could you check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again?

If that doesn't work, try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default. reboot the machine after resetting preferences and try again.

-Shivam

[armadillo12]

Tried that - didn't help.

[armadillo12]

I don’t think you are understanding my problem - I know how to force-quit Acrobat. I have to do it every time I shut down.

I want to figure out why Acrobat won’t quit like all the other apps when I shut down, and solve that issue.

[Adorobat]

Hi Armadillo12,

Could you try the troubleshooting steps given in the following thread at post#8

Adobe App's won't quit.

-Shivam

[armadillo12]

Didn't do anything for me

Sent from my iPhone

[Adorobat]

Hi Armadillo12,

Could you try creating a new user account on the machine by clicking Apple menu > System Preferences, then click Users & Groups, login into that account, launch Acrobat from there and check if the issue persists.

If that doesn't work, please contact support using this link: Contact Customer Care

-Shivam

[Adorobat · Accepted solution]

Hi Armadillo12,

Could you try following troubleshooting steps:

1- Remove Acrobat DC using cleaner tool found here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

2- Restart the computer

3- Reinstall Acrobat DC from here  Download and install Acrobat DC subscription

Download Pro or Standard versions of Acrobat DC | Non-subscription

4- Restart the machine once again and check.

Note:  CLEANER TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.

Let us know if you need any help.

Shivam