Everytime i click "preset" on my lightroom app it crashes, what could be the problem?

[blessinga70707953]

Everytime i click "preset" on my lightroom app it crashes. I use a Mac osx and i have been having trouble trying to edit my pictures on my desktop because every time i click "preset" it crashes. I can click and use everything else but the "preset" button. What could be the issue? I already tried restarting my laptop as well as the application so i'm really confused as to why it still keeps crashing.

[Mohit Goyal · Accepted solution]

Hi blessinga,

We're really sorry for all the trouble. We have identified this issue as a bug after the Lightroom CC 1.4 update. Our engineering team investigating a fix. In the meanwhile, please refer the available workaround for now to fix this issue.

Here's the link: Lightroom CC 1.4 crashes while opening the Presets panel

Regards,

Mohit

[shanad24144166]

I am having the same issue and the path mentioned as a solution isn't available. Below is what I see. I am not sure how/where to fix. Any   updates on fix for this bug?

[Lakshay_2711]

Hi Shanad ,

You need to go to the User Library folder rather than the System Library.

How you can go to there- Click on Go at the Top Left side , Then select " Go To Folder "

There type  ~/Library

Then navigate to -> Application Support - Adobe - LightroomCC - Develop Presets.

Then you can follow the article mentioned above.

I hope this helps !!

[lindons8806642]

this still isnt a fix please help

[Mohit Goyal]

Hi lindons,

Sorry to hear that. If Lightroom CC still crashing after following the workaround then, you can roll the Lightroom CC to 1.3 version.

Please refer the instruction : Install previous version of your Creative Cloud app

We really appreciate your patience with us.

Regards,

Mohit

[karenb57819859]

Hi! I'm having the same issue. Everytime I press the "Preset" button in Lightroom CC it crashes.

[karenb57819859]

Also, If install the previous version will I still recover the photos that I imported?

[Lakshay_2711]

Hey Karen,

Yes you will be able to see all your synced photos.

Even if you install an older version.

If you have some sync activity pending like some images are still syncing to the cloud , make sure you let the sync complete and then reinstall the previous version.

Thanks !!

[Mohit Goyal]

Hi karenb,

Have you tried the available workaround for this issue?

Install previous version of your Creative Cloud app

Regards,

Mohit

[Mohit Goyal]

Hi All,

We're happy to announce the release of Lightroom CC 1.5.

This update includes the fix for Lightroom CC crashing after trying to go to the Presets tab | Photoshop Family Customer Community

Here's the list of what's new in this release: New features summary for the October 2017 and later releases of Lightroom CC across devices

Let us know if the update resolves the problem for those affected and share your feedback with us.

Regards,

Mohit

[lesleybird9]

What do we do when this work around doesn't work?? I did exactly what this work around sheet said and it is still crashing.

[Lakshay_2711]

Hi Lesley ,

If your application is still crashing after following the article , then i would recommend you to roll back to the Lightroom CC 1.3 Version.

You can install the previous version from the Creative Cloud Desktop Application.

You can follow this article for that - Install previous version of your Creative Cloud app

Thanks.

[blessinga70707953]

Thank you sooooo much. I've been cracking my brain trying to figure out what the issue was. Thank you for helping me solve this issue.