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Lightroom classic CC impossible to open, systematic crash

stefblub
Community Beginner ,
Aug 11, 2018 Aug 11, 2018

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Hello,

After few month not using Lightroom, I try for 3 days to open it, impossible, I have systematically a crash message,

hereunder a sample of crashreport generated

Thank you in advance for your help

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Lightroom Classic" applicationVersion="7.4" build="[1176617]">

<time year="2018" month="8" day="9" hour="19" minute="0" second="59"/>

<user guid="887eb695-8d4e-429b-89ba-8a8b87619180"/>

<system platform="Windows 8.1" osversion="6.3" osbuild="9600" applicationlanguage="en-us" userlanguage="fr-FR" oslanguage="fr-FR" ram="3750" machine="Intel(R) Core(TM) i5-4430S CPU @ 2.70GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2694 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00000000582B2341">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00000000582B2341" symbolname="unknown"/>

<stackStatement index="1" address="0x000000005866399E" symbolname="DrvPresentBuffers"/>

<stackStatement index="2" address="0x0000000058663F5B" symbolname="DrvPresentBuffers"/>

<stackStatement index="3" address="0x000000005876D6DF" symbolname="DrvPresentBuffers"/>

<stackStatement index="4" address="0x00000000583F0A4E" symbolname="unknown"/>

<stackStatement index="5" address="0x00000000583D05DE" symbolname="unknown"/>

<stackStatement index="6" address="0x000000005822214D" symbolname="unknown"/>

<stackStatement index="7" address="0x0000000058390300" symbolname="unknown"/>

<stackStatement index="8" address="0x00000000583900BF" symbolname="unknown"/>

<stackStatement index="9" address="0x00000000585D13CB" symbolname="DrvValidateVersion"/>

<stackStatement index="10" address="0x00007FFC1E4213D2" symbolname="BaseThreadInitThunk"/>

<stackStatement index="11" address="0x00007FFC204C54F4" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x0000000000000010"/>

<register name="RCX" value="0x0000000000000010"/>

<register name="RDX" value="0x0000000006A0D930"/>

<register name="RSI" value="0x0000000006809A70"/>

<register name="RDI" value="0x0000000000000000"/>

<register name="RSP" value="0x0000000006A0D8B0"/>

<register name="RBP" value="0x0000000007770000"/>

<register name="RIP" value="0x00000000582B2341"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

<binaryImageSet>

<binaryImage start="0x0000000140000000" end="0x0000000140FDF000" path="adobe\Lightroom.exe"/>

<binaryImage start="0x00007FFC204B0000" end="0x00007FFC2065D000" path="ntdll.dll"/>

<binaryImage start="0x00007FFC1E420000" end="0x00007FFC1E55E000" path="kernel32.dll"/>

<binaryImage start="0x00007FFC1D990000" end="0x00007FFC1DAA6000" path="KERNELBASE.dll"/>

<binaryImage start="0x00007FFC13530000" end="0x00007FFC135E6000" path="atcuf64.dll"/>

<binaryImage start="0x00007FFBFA110000" end="0x00007FFBFA3F7000" path="adobe\amtlib.dll"/>

<binaryImage start="0x00007FFC0D1A0000" end="0x00007FFC0D1E2000" path="adobe\CRClient.dll"/>

<binaryImage start="0x00007FFC1A9F0000" end="0x00007FFC1AA1D000" path="adobe\Headlights.dll"/>

<binaryImage start="0x00007FFBF1E60000" end="0x00007FFBF2549000" path="adobe\ui.dll"/>

<binaryImage start="0x00007FFC033B0000" end="0x00007FFC0350A000" path="adobe\substrate.dll"/>

<binaryImage start="0x00007FFC03B90000" end="0x00007FFC03C22000" path="adobe\AgKernel.dll"/>

<binaryImage start="0x00007FFBF1020000" end="0x00007FFBF15F3000" path="adobe\mfc140u.dll"/>

<binaryImage start="0x00007FFC1E5D0000" end="0x00007FFC1E747000" path="user32.dll"/>

<binaryImage start="0x00007FFC1E760000" end="0x00007FFC1E80A000" path="advapi32.dll"/>

<binaryImage start="0x00007FFC1EDB0000" end="0x00007FFC202DC000" path="shell32.dll"/>

<binaryImage start="0x00007FFC1AE20000" end="0x00007FFC1B09B000" path="comctl32.dll"/>

<binaryImage start="0x00007FFC1DC00000" end="0x00007FFC1DC54000" path="shlwapi.dll"/>

<binaryImage start="0x00007FFC03230000" end="0x00007FFC032CD000" path="adobe\msvcp140.dll"/>

<binaryImage start="0x00007FFC1E280000" end="0x00007FFC1E414000" path="ole32.dll"/>

<binaryImage start="0x00007FFC1E560000" end="0x00007FFC1E5BA000" path="ws2_32.dll"/>

<binaryImage start="0x00007FFC1D700000" end="0x00007FFC1D8DF000" path="crypt32.dll"/>

<binaryImage start="0x00007FFC1ABC0000" end="0x00007FFC1ABD7000" path="adobe\VCRUNTIME140.dll"/>

<binaryImage start="0x00007FFC164E0000" end="0x00007FFC164E4000" path="api-ms-win-crt-convert-l1-1-0.dll"/>

<binaryImage start="0x00007FFC16550000" end="0x00007FFC16554000" path="api-ms-win-crt-string-l1-1-0.dll"/>

<binaryImage start="0x00007FFC16520000" end="0x00007FFC16524000" path="api-ms-win-crt-stdio-l1-1-0.dll"/>

<binaryImage start="0x00007FFC164C0000" end="0x00007FFC164C3000" path="api-ms-win-crt-filesystem-l1-1-0.dll"/>

<binaryImage start="0x00007FFC16530000" end="0x00007FFC16533000" path="api-ms-win-crt-heap-l1-1-0.dll"/>

<binaryImage start="0x00007FFC16540000" end="0x00007FFC16544000" path="api-ms-win-crt-runtime-l1-1-0.dll"/>

<binaryImage start="0x00007FFC164D0000" end="0x00007FFC164D3000" path="api-ms-win-crt-time-l1-1-0.dll"/>

<binaryImage start="0x00007FFC164B0000" end="0x00007FFC164B3000" path="api-ms-win-crt-environment-l1-1-0.dll"/>

<binaryImage start="0x00007FFC16500000" end="0x00007FFC16503000" path="api-ms-win-crt-locale-l1-1-0.dll"/>

<binaryImage start="0x00007FFC164A0000" end="0x00007FFC164A3000" path="api-ms-win-crt-utility-l1-1-0.dll"/>

<binaryImage start="0x00007FFC164F0000" end="0x00007FFC164F5000" path="api-ms-win-crt-multibyte-l1-1-0.dll"/>

<binaryImage start="0x00007FFC1ADC0000" end="0x00007FFC1ADC3000" path="api-ms-win-crt-conio-l1-1-0.dll"/>

<binaryImage start="0x00007FFC16510000" end="0x00007FFC16515000" path="api-ms-win-crt-math-l1-1-0.dll"/>

<binaryImage start="0x00007FFBEB8C0000" end="0x00007FFBEFC59000" path="adobe\libcef.dll"/>

<binaryImage start="0x00007FFC16DF0000" end="0x00007FFC16E1A000" path="IPHLPAPI.DLL"/>

<binaryImage start="0x00007FFC0DA10000" end="0x00007FFC0DAD7000" path="winhttp.dll"/>

<binaryImage start="0x00007FFC1DC60000" end="0x00007FFC1DE3A000" path="setupapi.dll"/>

<binaryImage start="0x00007FFC1E810000" end="0x00007FFC1E8D6000" path="oleaut32.dll"/>

<binaryImage start="0x00007FFC04A50000" end="0x00007FFC04BD9000" path="dbghelp.dll"/>

<binaryImage start="0x00007FFC1EA20000" end="0x00007FFC1EB6B000" path="gdi32.dll"/>

<binaryImage start="0x00007FFC13910000" end="0x00007FFC13AC0000" path="GdiPlus.dll"/>

<binaryImage start="0x00007FFC18FE0000" end="0x00007FFC191CA000" path="DWrite.dll"/>

<binaryImage start="0x00007FFC17C10000" end="0x00007FFC18091000" path="d2d1.dll"/>

<binaryImage start="0x00007FFC16FF0000" end="0x00007FFC16FFC000" path="secur32.dll"/>

<binaryImage start="0x00007FFC1DF50000" end="0x00007FFC1E006000" path="comdlg32.dll"/>

<binaryImage start="0x00007FFC0D4A0000" end="0x00007FFC0D625000" path="urlmon.dll"/>

<binaryImage start="0x00007FFC1C7C0000" end="0x00007FFC1C808000" path="authz.dll"/>

<binaryImage start="0x00007FFC1AD70000" end="0x00007FFC1AD7A000" path="version.dll"/>

<binaryImage start="0x00007FFBF9F10000" end="0x00007FFBFA10D000" path="adobe\wichitafoundation.dll"/>

<binaryImage start="0x00007FFC0D2F0000" end="0x00007FFC0D33F000" path="pdh.dll"/>

<binaryImage start="0x00007FFC17490000" end="0x00007FFC177B1000" path="wininet.dll"/>

<binaryImage start="0x00007FFC1DF10000" end="0x00007FFC1DF46000" path="imm32.dll"/>

<binaryImage start="0x00007FFC1C1D0000" end="0x00007FFC1C2F9000" path="uxtheme.dll"/>

<binaryImage start="0x00007FFC1E1D0000" end="0x00007FFC1E27A000" path="msvcrt.dll"/>

<binaryImage start="0x00007FFC1E010000" end="0x00007FFC1E069000" path="sechost.dll"/>

<binaryImage start="0x00007FFC1E8E0000" end="0x00007FFC1EA20000" path="rpcrt4.dll"/>

<binaryImage start="0x00007FFC1EB70000" end="0x00007FFC1ED82000" path="combase.dll"/>

<binaryImage start="0x00007FFC1E5C0000" end="0x00007FFC1E5C9000" path="nsi.dll"/>

<binaryImage start="0x00007FFC1D690000" end="0x00007FFC1D6A1000" path="msasn1.dll"/>

<binaryImage start="0x00007FFBFB400000" end="0x00007FFBFB416000" path="usp10.dll"/>

<binaryImage start="0x00007FFC1EDA0000" end="0x00007FFC1EDA7000" path="psapi.dll"/>

<binaryImage start="0x00007FFC1CB10000" end="0x00007FFC1CB31000" path="userenv.dll"/>

<binaryImage start="0x00007FFC16DA0000" end="0x00007FFC16DBA000" path="dhcpcsvc.dll"/>

<binaryImage start="0x00007FFC09F30000" end="0x00007FFC09FB2000" path="winspool.drv"/>

<binaryImage start="0x00007FFC184D0000" end="0x00007FFC1853A000" path="oleacc.dll"/>

<binaryImage start="0x00007FFC1BF10000" end="0x00007FFC1BF32000" path="winmm.dll"/>

<binaryImage start="0x00007FFC1C130000" end="0x00007FFC1C142000" path="wtsapi32.dll"/>

<binaryImage start="0x00007FFC16DE0000" end="0x00007FFC16DEA000" path="winnsi.dll"/>

<binaryImage start="0x00007FFC1D6B0000" end="0x00007FFC1D6FF000" path="cfgmgr32.dll"/>

<binaryImage start="0x00007FFC171C0000" end="0x00007FFC1748A000" path="iertutil.dll"/>

<binaryImage start="0x000000005B8F0000" end="0x000000005BA61000" path="adobe\icuuc58.dll"/>

<binaryImage start="0x000000005B490000" end="0x000000005B692000" path="adobe\icuin58.dll"/>

<binaryImage start="0x00007FFC03090000" end="0x00007FFC0322D000" path="adobe\libeay32.dll"/>

<binaryImage start="0x00007FFC1E070000" end="0x00007FFC1E1C1000" path="msctf.dll"/>

<binaryImage start="0x00007FFC1DB10000" end="0x00007FFC1DB3E000" path="sspicli.dll"/>

<binaryImage start="0x00007FFC163A0000" end="0x00007FFC16495000" path="ucrtbase.dll"/>

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<binaryImage start="0x00007FFC1B0A0000" end="0x00007FFC1B0CA000" path="WINMMBASE.dll"/>

<binaryImage start="0x00007FFC1D450000" end="0x00007FFC1D45B000" path="CRYPTBASE.DLL"/>

<binaryImage start="0x0000000059B80000" end="0x000000005B482000" path="adobe\icudt58.dll"/>

<binaryImage start="0x00007FFC01780000" end="0x00007FFC0186F000" path="adobe\msvcr120.dll"/>

<binaryImage start="0x00007FFC1B810000" end="0x00007FFC1B8C2000" path="SHCore.dll"/>

<binaryImage start="0x00007FFC1C360000" end="0x00007FFC1C388000" path="devobj.dll"/>

<binaryImage start="0x00007FFC1D3E0000" end="0x00007FFC1D443000" path="bcryptPrimitives.dll"/>

<binaryImage start="0x00007FFC1B610000" end="0x00007FFC1B631000" path="dwmapi.dll"/>

<binaryImage start="0x00007FFC1C3D0000" end="0x00007FFC1C3DB000" path="kernel.appcore.dll"/>

<binaryImage start="0x00007FFC060E0000" end="0x00007FFC0618B000" path="tiptsf.dll"/>

<binaryImage start="0x00007FFC1DB40000" end="0x00007FFC1DBF6000" path="clbcatq.dll"/>

<binaryImage start="0x00007FFC178D0000" end="0x00007FFC17A4F000" path="propsys.dll"/>

<binaryImage start="0x000000005CF10000" end="0x000000005CFDA000" path="adobe\WFCore.dll"/>

<binaryImage start="0x00000000618F0000" end="0x0000000061930000" path="adobe\WFSQLite.dll"/>

<binaryImage start="0x000000005E9A0000" end="0x000000005E9B4000" path="adobe\WFWeb.dll"/>

<binaryImage start="0x000000005CD70000" end="0x000000005CF0F000" path="adobe\WFOzClient.dll"/>

<binaryImage start="0x0000000061F30000" end="0x0000000061F37000" path="adobe\LightroomModels.dll"/>

<binaryImage start="0x00007FFBF98F0000" end="0x00007FFBF9AF2000" path="adobe\IMSLib.dll"/>

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<binaryImage start="0x0000000180000000" end="0x00000001808A9000" path="adobe\Import.lrmodule"/>

<binaryImage start="0x00007FFC19780000" end="0x00007FFC197B2000" path="ntmarta.dll"/>

<binaryImage start="0x00007FFC150D0000" end="0x00007FFC150E1000" path="wbemprox.dll"/>

<binaryImage start="0x00007FFC14F30000" end="0x00007FFC14FB2000" path="wbemcomn.dll"/>

<binaryImage start="0x00007FFC1CE70000" end="0x00007FFC1CE90000" path="cryptsp.dll"/>

<binaryImage start="0x00007FFC1CA00000" end="0x00007FFC1CA36000" path="rsaenh.dll"/>

<binaryImage start="0x00007FFC1D0C0000" end="0x00007FFC1D0E6000" path="bcrypt.dll"/>

<binaryImage start="0x00007FFC0AEF0000" end="0x00007FFC0AF05000" path="wbemsvc.dll"/>

<binaryImage start="0x00007FFC0AF20000" end="0x00007FFC0B019000" path="fastprox.dll"/>

<binaryImage start="0x00007FFC00F80000" end="0x00007FFC0103E000" path="adobe\updaternotifications.dll"/>

<binaryImage start="0x00007FFC16A60000" end="0x00007FFC16A76000" path="netapi32.dll"/>

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</binaryImageSet>

<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

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AxelMatt Community Expert
Community Expert ,
Aug 11, 2018 Aug 11, 2018

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LATEST

Do you have tried to deactivate the GPU support? -> Adobe Lightroom GPU Troubleshooting and FAQ

Next step is to reset the Lightroom preferences -> https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

What has been changed on your system before the error occur?

Is your system up-to-date?

If the steps above doesn't help I would prefer a clean reinstallation of Lightroom. This sounds drastic and it does take time and effort, but a clean installation can fix many problems.

I suggest the following steps:

1) Save your catalog to a secure location.

2) Use the CC Desktop App to deinstall  Lightroom (and Photoshop)

3) Download and run the Adobe Creative Cloud Cleaner Tool to remove all Adobe 'stuff'.

Use the Creative Cloud Cleaner Tool to solve installation problems

4) Open the CC Desktop App and install the latest version of Lightroom (& Photoshop)

5) Restore your catalog.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.6 - Nik Collection 6.9 - PureRAW 4 - Topaz Photo AI 2

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