5 Replies Latest reply on Aug 14, 2018 9:59 AM by Bill Silbert

    Unable to OPEN InDesign!

    naomi__

      Hello!

       

      Today I had InDesign crash on me multiple times after I tried using the Type tool. After some Googling, I found this: Crash fixes for October 2017 (13.0) release of InDesign CC

       

      After downloading it, I tried opening InDesign again and two error messages popped up. I deleted whatever it was I downloaded from the link and now InDesign still won't open. I attached images of the two messages that pop up when I try to open the app.

       

      How do I resolve this issue?! I need help ASAP as I have an important project due soon!

       

      Side note: my InDesign is updated with the latest version so I am very confused.

       

      Thanks in advance everyone!

       

      Screen Shot 2018-08-12 at 2.48.00 PM.pngScreen Shot 2018-08-12 at 2.48.19 PM.png

        • 1. Re: Unable to OPEN InDesign!
          Bill Silbert Adobe Community Professional

          First try uninstalling and reinstalling in the following manner:

          In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (InDesign) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems  . Then reinstall the program through the Desktop app. Before you reinstall, trash all preference files (see below) to make sure that your install is completely clean. Then launch InDesign and see if the problem persists.

          To trash preferences:

          For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

          For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

          To do so:

          On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

          The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

          You may also need to delete your InDesign Cache files.

          To do so:

          For Macintosh Users: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change. 

          For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.

          1 person found this helpful
          • 2. Re: Unable to OPEN InDesign!
            sanyamt Adobe Employee

            The script that you have used is for InDesign CC2018(13.0) release. The install directory is now corrupt. Please uninstall and install the application. In case you encounter any crash, please reach out to me with crash log on santalwa@adobe.com

            1 person found this helpful
            • 3. Re: Unable to OPEN InDesign!
              naomi__ Level 1

              I can't lose my work... will it all be lost if I uninstall it?

              • 4. Re: Unable to OPEN InDesign!
                naomi__ Level 1

                Thank you for such a thorough answer!

                 

                I will try uninstalling it once I figure out how I am going to restore my current work. (Would you happen to know?)

                • 5. Re: Unable to OPEN InDesign!
                  Bill Silbert Adobe Community Professional

                  Saved files are not part of the program. Make sure that your files are saved to a location on your computer outside of the application folder. It also might not be a bad idea to save to an external drive. Either way your files will be preserved.