Adobe Acrobat Standard 2017 does not open SharePoint 2010 PDF's

[donl92737482]

Hi,

We are doing a conversion from Windows 7 to Windows 10 and we have updated from Acrobat XI to Acrobat 2017 Standard.  When we attempt to open a SharePoint 2010 PDF we get a popup to save the document to our desktop rather than Acrobat 2017 Standard opening it up.  I have yet to find any compatibility documentation for SharePoint 2010 and Acrobat Standard 2017.  I'm wondering if there is an add on that will get this to work or do we have to go to a prior version of Acrobat that is still compatible with SharePoint 2010.

[Adorobat · Accepted solution]

Hi Donl,

As per the issue description mentioned above, you are facing issue when trying to open SharePoint pdf, is that correct?

Could you confirm if you are trying to open a pdf from a SharePoint Server 2010 site?

Also, let us know dot version of Acrobat installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Also, check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again.

You may check the Acrobat 2017 compatibility with other applications using this link: Web browsers and PDFMaker applications compatible with Acrobat and Reader

Let us know if you need any help.

Shivam