Acrobat DC error sending signature

[sophiak36222338]

hi,

i want to send a document for signature. On my mac and on my pc I saw this message:

What can I do?

Sophia

P.S. please excude my english.

[Adorobat · Accepted solution]

Hi Sophiak,

As per the issue description mentioned above, you are facing issue when trying to send pdf for signature, is that correct?

If you are using Acrobat or Reader try logging-out and login-in back, check if that resolves the issue. If you still experiencing the problem you may use this service via web browser:  Sign In — e-signature and e-sign Software Solution — Adobe Sign

Also, make sure your web browser is updated to the latest patch. You may refer to the following help docs for more info:

An error occurred while trying to access the service | unable to connect to PDF services

End of Life for TLS1.0 and 1.1 support

Let us know if you need any help.

Shivam