I used to use these forums quite a bit. It took me numerous pathways through Community forums until I could find a way to post a question. I know Adobe and users want us to read existing posts first, but this was a ridiculous waste of my time.
It is, but at least there's the option. I think they just want to make sure to direkt traffic to their "official" help first, and thqat people read it before they ask a question that might already be answered in there.