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I spent 3 hours chatting to Khushboo about this exact same issue and the matter was still not resolved. This is the second Adobe product that I have purchased from Officeworks and have not been able to activate it. And yes I went to my junk emails. Everything Khushboo told me to do, I had already done. Very frustrating
Hi Theresap,
We tried finding the subscription related details using the email address you are logged into the forums, but no details were found.
Have you received a redemption code in your email after purchase? If yes, try redeeming the code using the steps given in this help document : Help with redemption codes
Let us know if you need any help.
Shivam
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What is Officeworks and who is Khushboo?
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Hi Theresap,
We tried finding the subscription related details using the email address you are logged into the forums, but no details were found.
Have you received a redemption code in your email after purchase? If yes, try redeeming the code using the steps given in this help document : Help with redemption codes
Let us know if you need any help.
Shivam
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Hi Shivam,
I have recently received a redemption code from Adobe and will give it a go. Thanks so much for your help.
Theresa