Mac Acrobat Pro 2017 documents will not open, app crash, file not found errors

[mceniceros]

Issue with several users, just upgraded to 2017 Pro. Now having issues where Acrobat will not open documents, sometimes will give an error of file not found, other times Acrobat stops responding and we must force quit the application. Ran updates, uninstall and reinstalled. searching for answers but seems like others are having this issue too? No option for support other than this forum?! HELP!

[Adorobat]

Hi mceniceros,

As per the issue description mentioned above, users are unable to open documents in Acrobat, is that correct?

Please try following troubleshooting steps:

1-  Reboot the machine once if you haven't already and check.

2- If that doesn't work, try the troubleshooting steps given in this help document: Can't open PDF

Also, let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Does this happen with specific pdf file or with all the files? Are the files located on a network location?

Let us know if you need any help.

Shivam