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Premiere Pro crashes when exporting

New Here ,
Aug 22, 2018 Aug 22, 2018

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Premiere pro either crashes or gives me blue screen every time I try to to export anything. My project is a 300mb 5 minute video. I've read just about every thread on this issue and have not found a solution. These are all I've tried:

- changing the format to something less intensive like from h264 to .avi

- Tried different sequences

- Tried changing name of output file

- tried changing the video renderer from CUDA to software

- tried rolling back to previous versions of Premiere pro.

My friend pointed out that my fans go crazy when my computer shuts down which may be pointing at a psu issue so I've upgraded my psu from 750w to 1000w; still no fix. What is wrong?? AME crashes also, so is it my computer? I can't imagine so as I'm able to render the project just fine. The only thing I'm contemplating at this time would a be a clean install of windows but I'm not even entirely sure if that will work either.

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Community Expert ,
Aug 22, 2018 Aug 22, 2018

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Blue screen usually means hardware issue.

I recently had a few bsod and graphics card driver crashes.

Turned out a power connector was not connecting properly.

Might want to check the rest of your hardware.

Do not the log files tell you anything?

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New Here ,
Aug 22, 2018 Aug 22, 2018

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Hi ann, i'll go ahead and give that a try and update you. AME log does give me error code: -1609629695 but I can't find anything on the web pertaining to it

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Community Expert ,
Aug 22, 2018 Aug 22, 2018

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No I mean windows log when it crashes/bsod.

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New Here ,
Aug 22, 2018 Aug 22, 2018

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it gives me "attempted execute of noexecute memory". I've took everything apart, blew some dust out and reattached everything. so far, computer has not crashed but I can't say the same for premiere and AME

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LEGEND ,
Aug 22, 2018 Aug 22, 2018

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What does Windows Event Viewer say about the crashes?

EventViewer-AccessViolation-DLL.PNG

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New Here ,
Aug 22, 2018 Aug 22, 2018

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Fault bucket , type 0

Event Name: BlueScreen

Response: Not available

Cab Id: 0

Problem signature:

P1: a

P2: 80050039

P3: 2

P4: 1

P5: fffff8003bc2e0f9

P6: 10_0_17134

P7: 0_0

P8: 256_1

P9:

P10:

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LEGEND ,
Aug 22, 2018 Aug 22, 2018

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Look for the data in that red square, the Faulting Module and Exception Code.

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New Here ,
Aug 22, 2018 Aug 22, 2018

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It just gives me that when i get the bsod. there's no event logs when premiere crashes

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