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White band along bottom of screen

Explorer ,
Aug 23, 2018 Aug 23, 2018

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Hi, I recently updated LR CLassic cc to latest

Lightroom Classic version: 7.5 [ 1186149 ]

License: Creative Cloud.

Since doing that a white band has appeared along bottom of my screen. It partially covers the filmstrip images.

How do I get rid of it please?

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correct answers 1 Correct answer

Explorer , Aug 24, 2018 Aug 24, 2018

Thanks to you all for the help.

My graphics was turned off already.

However I have turned it on, restarted, still there, then turned it off, and restarted, still there, then turned everything off, closed down, turned on again, and now it seems to have gone.

So once again, thank you all,

Brian

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Aug 23, 2018 Aug 23, 2018

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Hi brians101,

Sorry that you're getting a white band along the bottom of the screen in Lightroom Classic CC 7.5.

Could you please post a screenshot of what it looks like? Also, which screen mode in Lightroom are you working in?

Thanks,

Akash

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Explorer ,
Aug 23, 2018 Aug 23, 2018

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Here it si. Sorry I did try before, but for some reason it wouldn't accept. Said didn't accept that format.

Anyway here it is.

Thank you.

LR prob.jpg

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LEGEND ,
Aug 23, 2018 Aug 23, 2018

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Close all programs, Restart your computer, see if there are any updates for the graphics card in your system. Once you restart and update GPU drivers open LR and test.

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Community Expert ,
Aug 24, 2018 Aug 24, 2018

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Please try switch off the GPU support from the Lightroom preferences and check if that helps. Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor". Then restart Lightroom and check.

Adobe Lightroom GPU Troubleshooting and FAQ

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.5 - Nik Collection 6.8 - Topaz Photo AI 2

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Aug 24, 2018 Aug 24, 2018

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As JustShootMe and AxelMatt have rightly mentioned, it seems like an issue related to graphics card drivers. Please restart your computer and check for GPU drivers updates.

~Akash

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Explorer ,
Aug 24, 2018 Aug 24, 2018

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Thanks to you all for the help.

My graphics was turned off already.

However I have turned it on, restarted, still there, then turned it off, and restarted, still there, then turned everything off, closed down, turned on again, and now it seems to have gone.

So once again, thank you all,

Brian

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Aug 24, 2018 Aug 24, 2018

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Thanks for the update. Glad to know things are back to working again

~Akash

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Explorer ,
Sep 12, 2018 Sep 12, 2018

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But it keeps happening and I have to reat the whole shutdown procedure??? Any more ideas please.

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LEGEND ,
Sep 13, 2018 Sep 13, 2018

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You have a graphics subsystem problem. Graphic card, ram on the card or it could be overheating.

When was the last time you cleaned the dust out of your system?

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Explorer ,
Sep 16, 2018 Sep 16, 2018

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Sucked the dust out of the cabinet vents only a month or 2 ago.

Will look more into that possibility though. Thanks.

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Participant ,
Feb 04, 2019 Feb 04, 2019

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I'm having this issue too.

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Participant ,
Feb 04, 2019 Feb 04, 2019

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LATEST

Yes, a restart of my computer solved it.

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