Adobe Creative cloud apps are crashing

[talishal8677876]

I was using Photoshop CC and Light room Classic at 1am this morning, everything was fine. I try to work on editing at 10am this morning and both Photoshop cc and Lightroom classic crash. They both open up but as soon as it tries to pull up a picture I get a crash report. I have read multiple solutions on threads and I have tried them all. The only thing I can think of this morning I updated the Apps, and after that they have been crashing for the last 2 hours. Any help is appreciated, I really need to get some work done.

[kglad · Accepted solution]

reset your preferences -

lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html

photoshop:  https://forums.adobe.com/thread/375776

[talishal8677876]

Ive already done that. It hasn't changed anything. It still crashes.

[Abambo]

What did change to your system? As both, Lightroom and Photoshop use your system to the limits and especially the graphics subsystem, it may well be that you have a defect there.

But first try to remember what happend: update of some software, OS or things like that. Look if there is not an update to your graphics subsystem available.

[talishal8677876]

I searched for updates on my computer and updated everything that it said it needed. When I check the specs of my laptop (HP Envy 2 in1) it says I have NVIDA (I might have spelt this wrong on here)for graphics but when I search for it on my computer it says it cant be found. What am I doing wrong?

I updated all three on creative cloud: photoshop CC, Lightroom CC, and light room Classic. None of them worked so I updated my computer and it still wont work. I know I'm missing something. I spent 7 hours yesterday googling and watching youtube videos with no solution.

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[talishal8677876]

THANK YOU!!! I was able to do a little more googling which led me to figure out how to update my graphic drive or whatever it is. Thank you so much