Encore CS6 cannot run in non-royalty serialized mode...

Report · Aug 28, 2018

I use Encore (through CC) a few times a year when someone requests a DVD. I launch it the other day and I get this error:

Adobe Encore CS6 cannot run in non-royalty serialized mode. The application needs to be serialized with a royalty bearing serial number

I've tried unintstalling/reinstalling.

I've tried deactivating Premiere Pro CS6, and activating again.

I've tried logging out of CC and back in.

I've tried uninstalling all apps, and CC, using the cleaner tool. and installing again and I still get the same error...

Please, is there any solution to this?

Report · Aug 29, 2018

I responded to your other post, but this one contains more info, so I'll repost here with additional information.

I said, "Try running PR CS6 once, before you open EN." but it appears you have done that - and more - not sure what is wrong.

See this link:

Features and sequence presets missing | Premiere Pro CS6 and later

I can't tell if it is fully updated for CC type credentials, but it appears to be.

Report · Aug 29, 2018

Thanks for the suggestion Stan.

I tried it just now. Still no go. But interestingly enough, a week ago I had an issue importing video to Premiere Pro CC from an iphone X, saying I needed activation to use codecs for HEVC, or something to that effect. Not entirely clear.

Maybe this is an extension of that now to encore...

Report · Aug 30, 2018

Atempaj, please check the installation logs to see if there are any errors that are preventing Encore from licensing properly. Information on how to locate the installation log can be found at Troubleshoot install issues with log files in Adobe Creative Suite (CS6, CS5.5, CS5), PS Elements, a... . I would recommend focusing on the PDAapp.log.

Report · Aug 30, 2018

Ok, I'm going to try and reinstall it again and see if there are any errors that pop up.

Report · Aug 30, 2018

ok, reinstalled. this is what I can see when I launch it:

08/30/18 14:07:25:585 | [INFO] | | ASU | OPM | OPM | | | 1667927 | No Record found for the input fields in opm_getValueForKey

I saw [WARN]

08/30/18 14:02:27:396 | [INFO] | 1224 | ASU | OPM | IMSLib_OPMWrapper | | | 1654800 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:https://ims-na1.adobelogin.com key:LastAttemptTime

08/30/18 14:02:27:696 | [WARN] | 1224 | ASU | OPM | IMSLib | | | 1654800 | Unable to get HTTP response header key and value at index 1

08/30/18 14:02:27:696 | [WARN] | 1224 | ASU | OPM | IMSLib | | | 1654800 | Unable to get HTTP response header key and value at index 2

08/30/18 14:02:27:696 | [WARN] | 1224 | ASU | OPM | IMSLib | | | 1654800 | Unable to get HTTP response header key and value at index 4

08/30/18 14:02:27:696 | [WARN] | 1224 | ASU | OPM | IMSLib | | | 1654800 | Unable to get HTTP response header key and value at index 5

08/30/18 14:02:27:696 | [WARN] | 1224 | ASU | OPM | IMSLib | | | 1654800 | Unable to get HTTP response header key and value at index 8

08/30/18 14:02:27:696 | [WARN] | 1224 | ASU | OPM | IMSLib | | | 1654800 | Unable to get HTTP response header key and value at index 11

Report · Aug 30, 2018

Thanks, Atempaj, but this is a warning. Please use the Find command to look for Errors within the log. Every log file referenced in Troubleshoot install issues with log files in Adobe Creative Suite (CS6, CS5.5, CS5), PS Elements, a... is appended to during each installation. The most recent errors will be at the end of the file. If you don't see any errors in the PDApp log then please check the other log files referenced.

Report · Aug 30, 2018

Ok Found these:

Adobe Premiere Pro CS6 Family 6.0 log errors:

08/30/18 13:08:04:650 | [ERROR] | | OOBE | DE | | | | 1508246 | DF037: Unable to delete directory "/Users/JorgeLPC/Library/Preferences". Check and correct folder & parent directory permissions and then try again.(Seq 11058)

08/30/18 13:08:04:652 | [ERROR] | | OOBE | DE | | | | 1508246 | DF037: Unable to delete directory "/Library/Preferences". Check and correct folder & parent directory permissions and then try again.(Seq 11059)

08/30/18 13:09:36:606 | [ERROR] | | OOBE | DE | | | | 1515249 | DF037: Unable to delete directory "/Users/JorgeLPC/Library/Preferences". Check and correct folder & parent directory permissions and then try again.(Seq 4940)

08/30/18 13:09:51:936 | [ERROR] | | OOBE | DE | | | | 1519473 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe/AdobePatchFiles". Check and correct folder & parent directory permissions and then try again.(Seq 504)

08/30/18 13:09:51:937 | [ERROR] | | OOBE | DE | | | | 1519473 | DF037: Unable to delete directory "/Library/Application Support/Adobe/Adobe". Check and correct folder & parent directory permissions and then try again.(Seq 505)

08/30/18 13:10:17:361 | [ERROR] | | OOBE | DE | | | | 1521734 | DF037: Unable to delete directory "/Applications/Adobe/AdobePatchFiles/ZipExceptions". Check and correct folder & parent directory permissions and then try again.(Seq 283)

08/30/18 13:10:47:145 | [ERROR] | | OOBE | DE | | | | 1521827 | DF031: Unable to read display attributes of "/Applications/Adobe Bridge CS6"(Seq 2514)

08/30/18 13:10:47:146 | [ERROR] | | OOBE | DE | | | | 1521827 | DF031: Unable to read display attributes of "/Applications/Adobe Bridge CS6/Icon

08/30/18 13:11:26:011 | [ERROR] | | OOBE | DE | | | | 1522632 | DF031: Unable to read display attributes of "/Applications/Adobe Media Encoder CS6"(Seq 4156)

08/30/18 13:11:26:012 | [ERROR] | | OOBE | DE | | | | 1522632 | DF031: Unable to read display attributes of "/Applications/Adobe Media Encoder CS6/Icon

PDapp log errors:

08/30/18 14:02:17:826 | [ERROR] | 1224 | ASU | LWANative | P7Native | | | 1653860 | OOBElib returned error: 1

08/30/18 14:16:52:085 | [ERROR] | 1224 | ASU | LWANative | P7Native | | | 1701634 | OOBElib returned error: 1

Now going to try these instructions:

Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Phot...

Report · Aug 30, 2018

Excellent, Atempaj, the Error DF037 indicates an inability to delete or update the required directories. There are multiple permission failures listed within the log file. Please use the steps listed in Error exit code 6, exit code 7 installing Adobe Creative Cloud to update the file permissions.

Error DF031 indicates that the existing files are unable to be read or that the file does not exist. Similar to the DF037 please attempt to adjust the file permissions to each location listed with Error DF031.

For more details on both errors see Installation error codes, exit codes, and error messages | Photoshop Elements, Premiere Elements .

Report · Aug 30, 2018

Jeff A Wright, thanks for stepping in here. Very useful.

Report · Aug 30, 2018

ok, now I'm getting these [FATAL] errors:

08/30/18 17:39:04:263 | [FATAL] | | OOBE | DE | | | | 69547 | DB001: Database file '{145F0B3B-2643-43A0-9BBC-ADAA51223F5F}.db' does not exist.

08/30/18 17:39:04:263 | [FATAL] | | OOBE | DE | | | | 69547 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{145F0B3B-2643-43A0-9BBC-ADAA51223F5F}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:04:516 | [FATAL] | | OOBE | DE | | | | 69576 | DB001: Database file '{46251F95-B2F8-484A-9B5B-8C0E5A43A202}.db' does not exist.

08/30/18 17:39:04:516 | [FATAL] | | OOBE | DE | | | | 69576 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{46251F95-B2F8-484A-9B5B-8C0E5A43A202}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:04:820 | [FATAL] | | OOBE | DE | | | | 69617 | DB001: Database file '{B62DD919-22B1-4AB8-A930-BC4540A1E8B6}.db' does not exist.

08/30/18 17:39:04:820 | [FATAL] | | OOBE | DE | | | | 69617 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{B62DD919-22B1-4AB8-A930-BC4540A1E8B6}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:05:149 | [FATAL] | | OOBE | DE | | | | 69651 | DB001: Database file '{B98E0DCB-1A75-4394-9813-3A114AA3891D}.db' does not exist.

08/30/18 17:39:05:149 | [FATAL] | | OOBE | DE | | | | 69651 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{B98E0DCB-1A75-4394-9813-3A114AA3891D}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:05:434 | [FATAL] | | OOBE | DE | | | | 69677 | DB001: Database file '{0377892E-FCAC-46EC-AA70-C6AC8A86A81F}.db' does not exist.

08/30/18 17:39:05:434 | [FATAL] | | OOBE | DE | | | | 69677 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{0377892E-FCAC-46EC-AA70-C6AC8A86A81F}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:05:735 | [FATAL] | | OOBE | DE | | | | 69710 | DB001: Database file '{C5CA53A2-E722-4D76-B5AC-71522CC48AB3}.db' does not exist.

08/30/18 17:39:05:735 | [FATAL] | | OOBE | DE | | | | 69710 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{C5CA53A2-E722-4D76-B5AC-71522CC48AB3}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:06:042 | [FATAL] | | OOBE | DE | | | | 69744 | DB001: Database file '{CDAC14AB-1424-4E9C-8515-EA89D7F37243}.db' does not exist.

08/30/18 17:39:06:042 | [FATAL] | | OOBE | DE | | | | 69744 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{CDAC14AB-1424-4E9C-8515-EA89D7F37243}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:06:290 | [FATAL] | | OOBE | DE | | | | 69773 | DB001: Database file '{DBCFA16A-59EC-4DAF-98D1-B4E2C2A9E7B4}.db' does not exist.

08/30/18 17:39:06:290 | [FATAL] | | OOBE | DE | | | | 69773 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{DBCFA16A-59EC-4DAF-98D1-B4E2C2A9E7B4}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:06:555 | [FATAL] | | OOBE | DE | | | | 69808 | DB001: Database file '{36682D68-3834-487E-BA49-DFA4AB0A2E32}.db' does not exist.

08/30/18 17:39:06:555 | [FATAL] | | OOBE | DE | | | | 69808 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{36682D68-3834-487E-BA49-DFA4AB0A2E32}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:06:849 | [FATAL] | | OOBE | DE | | | | 69834 | DB001: Database file '{EB2A8CD4-B247-4810-A294-E3DB8EDC6060}.db' does not exist.

08/30/18 17:39:06:849 | [FATAL] | | OOBE | DE | | | | 69834 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{EB2A8CD4-B247-4810-A294-E3DB8EDC6060}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:07:152 | [FATAL] | | OOBE | DE | | | | 69867 | DB001: Database file '{97BA0109-F6BE-4F50-8904-C19442D7216E}.db' does not exist.

08/30/18 17:39:07:152 | [FATAL] | | OOBE | DE | | | | 69867 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{97BA0109-F6BE-4F50-8904-C19442D7216E}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:07:443 | [FATAL] | | OOBE | DE | | | | 69899 | DB001: Database file '{50F5A7C9-1E43-4860-AED8-7F8722691F17}.db' does not exist.

08/30/18 17:39:07:443 | [FATAL] | | OOBE | DE | | | | 69899 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{50F5A7C9-1E43-4860-AED8-7F8722691F17}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:07:757 | [FATAL] | | OOBE | DE | | | | 69927 | DB001: Database file '{CC006FD6-00EF-46FC-ACA0-7A28EFF44D20}.db' does not exist.

08/30/18 17:39:07:757 | [FATAL] | | OOBE | DE | | | | 69927 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{CC006FD6-00EF-46FC-ACA0-7A28EFF44D20}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:08:062 | [FATAL] | | OOBE | DE | | | | 69934 | DB001: Database file '{83463106-DD1C-4FE5-A61C-DF6715472AD4}.db' does not exist.

08/30/18 17:39:08:062 | [FATAL] | | OOBE | DE | | | | 69934 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{83463106-DD1C-4FE5-A61C-DF6715472AD4}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:08:366 | [FATAL] | | OOBE | DE | | | | 69957 | DB001: Database file '{311CDC89-AC18-4344-9EC9-0225328C73D3}.db' does not exist.

08/30/18 17:39:08:366 | [FATAL] | | OOBE | DE | | | | 69957 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{311CDC89-AC18-4344-9EC9-0225328C73D3}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:08:703 | [FATAL] | | OOBE | DE | | | | 69983 | DB001: Database file '{DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D}.db' does not exist.

08/30/18 17:39:08:703 | [FATAL] | | OOBE | DE | | | | 69983 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:09:301 | [FATAL] | | OOBE | DE | | | | 70058 | DB001: Database file '{CFC3110A-491C-4DBF-A97D-66C567600A2F}.db' does not exist.

08/30/18 17:39:09:301 | [FATAL] | | OOBE | DE | | | | 70058 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{CFC3110A-491C-4DBF-A97D-66C567600A2F}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:09:568 | [FATAL] | | OOBE | DE | | | | 70091 | DB001: Database file '{A0F72081-99FB-4FFA-AE1A-62B5A656CAC1}.db' does not exist.

08/30/18 17:39:09:568 | [FATAL] | | OOBE | DE | | | | 70091 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{A0F72081-99FB-4FFA-AE1A-62B5A656CAC1}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:09:913 | [FATAL] | | OOBE | DE | | | | 70131 | DB001: Database file '{557F9FD3-EED8-43D7-AF29-0F19CA832728}.db' does not exist.

08/30/18 17:39:09:913 | [FATAL] | | OOBE | DE | | | | 70131 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{557F9FD3-EED8-43D7-AF29-0F19CA832728}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:10:218 | [FATAL] | | OOBE | DE | | | | 70165 | DB001: Database file '{148542D8-49CA-482A-A334-1D54C5A9D53B}.db' does not exist.

08/30/18 17:39:10:218 | [FATAL] | | OOBE | DE | | | | 70165 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{148542D8-49CA-482A-A334-1D54C5A9D53B}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:10:530 | [FATAL] | | OOBE | DE | | | | 70199 | DB001: Database file '{DE88AA40-6766-43D3-A755-8FC374B3D2C3}.db' does not exist.

08/30/18 17:39:10:530 | [FATAL] | | OOBE | DE | | | | 70199 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{DE88AA40-6766-43D3-A755-8FC374B3D2C3}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:10:822 | [FATAL] | | OOBE | DE | | | | 70233 | DB001: Database file '{E8B1DAAA-0B6B-44E6-A2D3-8E418EA0EA85}.db' does not exist.

08/30/18 17:39:10:822 | [FATAL] | | OOBE | DE | | | | 70233 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{E8B1DAAA-0B6B-44E6-A2D3-8E418EA0EA85}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:11:116 | [FATAL] | | OOBE | DE | | | | 70260 | DB001: Database file '{4F427880-01EA-4E0F-AAE2-9ADE97563A21}.db' does not exist.

08/30/18 17:39:11:116 | [FATAL] | | OOBE | DE | | | | 70260 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{4F427880-01EA-4E0F-AAE2-9ADE97563A21}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:11:449 | [FATAL] | | OOBE | DE | | | | 70296 | DB001: Database file '{4FFA83C0-007A-4DB3-955C-B5EEE73BEDAF}.db' does not exist.

08/30/18 17:39:11:449 | [FATAL] | | OOBE | DE | | | | 70296 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{4FFA83C0-007A-4DB3-955C-B5EEE73BEDAF}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:11:815 | [FATAL] | | OOBE | DE | | | | 70322 | DB001: Database file '{C346BBCF-A687-4500-BB19-EE9C2D6FF284}.db' does not exist.

08/30/18 17:39:11:815 | [FATAL] | | OOBE | DE | | | | 70322 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{C346BBCF-A687-4500-BB19-EE9C2D6FF284}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:12:211 | [FATAL] | | OOBE | DE | | | | 70346 | DB001: Database file '{2591B843-8028-4395-9DEE-03AF8D631539}.db' does not exist.

08/30/18 17:39:12:211 | [FATAL] | | OOBE | DE | | | | 70346 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{2591B843-8028-4395-9DEE-03AF8D631539}.db. In case of network/media source, try running the installer after copying it locally to your machine.

08/30/18 17:39:12:476 | [FATAL] | | OOBE | DE | | | | 70375 | DB001: Database file '{539AEF15-3A2B-4A31-A587-7E90F7D9C700}.db' does not exist.

08/30/18 17:39:12:476 | [FATAL] | | OOBE | DE | | | | 70375 | DF012: Installation source path does not exist: /Library/Application Support/Adobe/Uninstall/{539AEF15-3A2B-4A31-A587-7E90F7D9C700}.db. In case of network/media source, try running the installer after copying it locally to your machine.

Report · Aug 30, 2018

IF Windows, 2 things to try

-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help

Report · Aug 31, 2018

I'm on OSX, high sierra. But thanks for the suggestion. I'm going to try a windows laptop here in a few minutes...

Report · Aug 31, 2018

Atempaj, the DF012 indicates a failure to read the necessary installation files. You can find more details on this error at Installation and launch log errors | Adobe Creative Suite 6, Adobe Creative Suite 5.5, Adobe Creativ... . You are installing Encore CS6 through the Adobe Creative Cloud desktop app using the steps listed in How to download and install Adobe Encore CS6, Atempaj?

If so, then please begin the installation in a newly created local administrator account. Steps on how to set up a new account can be found at Adobe troubleshooting: Creating an admin account in Windows .

The current User account has already encountered several file permissions errors that you have manually corrected, Atempaj. The newly created local Administrator account should have default permissions so you should not continue to receive these type of failures.

Please update this discussion with the results, Atempaj. There are additional steps that we can implement, but I am hopeful the newly created local administrator account will alleviate the current errors you are facing.

Report · Aug 31, 2018

New administrator didn't resolve the issue. I tried it on both my MacBook Pro and my Mac Pro... Going to try a windows laptop next. But that you very much for the suggestion! I was hopeful that would be it...

Report · Aug 31, 2018

My apologies, Atempaj, you can find the directions for creating a new local administrator account for macOS at https://helpx.adobe.com/x-productkb/global/install-or-run-applications-new.html .

Report · Aug 31, 2018

Thank you!, yes I did that to create new administrator on both my macs...still a no go. Maybe it's a high sierra thing? Trying it now on a windows machine.

Report · Aug 31, 2018

I do know that "regular" CS6 (and earlier) with serial numbers require a special step to install, but since I'm on Windows I have NO idea what happens when you try installing through a subscription

For the serial number version...

CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan or later operating systems

-which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

-Apple did not maintain backward compatibility with old programs in El Capitan or Sierra

--Adobe has a workaround to Apple's problem of not maintaining backward compatibility

--READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required

--Also read for more information https://forums.adobe.com/thread/2458382

Report · Aug 31, 2018

I think the workaround listed in Installing Creative Suite on macOS 10.12 (Sierra) is only necessary if installing with the Creative Suite installers, John. If they are installing through the Adobe Creative Cloud desktop application, then the installation at least should proceed normally. You are right though it is becoming more difficult to install and utilize Creative Suite applications on modern versions of macOS and Windows.

Atempaj, you may be on the right track with installing Encore CS6 on a Windows laptop. Since you have a Creative Cloud membership, you are not confined to installing only on macOS. Even a moderately powered Windows laptop should be able to run Encore CS6.

Report · Aug 31, 2018

thanks, I'll try that. Windows machine still kicks back the same error as on the Mac. I'm starting to think this is on adobe's side, Maybe my account is bugged? Is there anyway to verify that? All other apps like Premiere Pro CS6 install and open just fine. Encore seems like it installs just fine, but does not see my CC subscription.

Report · Aug 31, 2018

Atempaj, what other Adobe applications and versions are installed on the Windows laptop? If you are able to open other Creative Suite 6 applications then Encore should open. Do you have any third-party plug-ins, for Creative Suite 6 apps, installed on both the Mac and the Windows computer?

Report · Aug 31, 2018

No third party plug-ins on windows computer. No other Adobe apps on it other than creative cloud and premiere pro cs6...

Report · Aug 31, 2018

Atempaj, if the newly created administrator account did not solve the error I was going to recommend the following steps:

Run all available uninstallers for Adobe applications - Uninstall or remove Creative Cloud apps
Download and run a fresh copy of the CC Cleaner Tool - Use the Creative Cloud Cleaner Tool to solve installation problems
Download and install the Adobe Creative Cloud desktop application - Download Creative Cloud desktop app
Download and install Premiere Pro CS6 - How to download and install Adobe Encore CS6

You can use these steps for both Mac or Windows operating systems. When implementing these actions on the Mac, I would recommend using the newly created local administrator account.

Report · Aug 31, 2018

atempaj wrote
... Encore seems like it installs just fine, but does not see my CC subscription.

I'm a little confused. Is Encore installed and throwing errors when you try to open? Or not installing, which is what I thought the error messages are.

Here is a post from Ann Bens indicating her recent successful Mac installation of EN.

Re: Probleme installation adobe premiere pro CS6 mac 10.13.6

Report · Aug 31, 2018

It doesn't matter which computer I'm on. It seems to be that it installs everything. Just when I launch it it give me the error thinking I don't have a CC subscription or serial. Premiere Pro was giving me the same issue thinking I was on trial mode when I tried to import iPhone x HEVC video files. The same error that I posted in the original post.

This is the licensing error I get when I try and launch it, not during installation.

I recently installed Premiere Pro CS6 (with encore) on windows 10 laptop (brand new). No other software on it other than Adobe CC.

Got the same error when launching Encore

Adobe Community

Encore CS6 cannot run in non-royalty serialized mode...

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