Unable to combine files in adobe acrobat XI standard

[Bash90]

Hi All

We have a user who is unable to combine files in adobe acrobat XI standard. He recently recieved a new laptop with windows 10 and is using microsoft office 2016.

The message he is getting is

'Unable to find 'Adobe PDF' resource file.

'Adobe PDF Maker'

You must have Administrator priveleges to install these files.

Please contact your local system administrator.

He is setup as local admin, ive tried repairing the installation, uninstalling/re-installing adobe this has not worked

the add-in is enabled on microsoft word, excel etc

Please can you advise

[Adorobat]

Hi Bash90,

As per the issue description mentioned above, user is unable to combine files using Acrobat, is that correct?

Could you try following troubleshooting steps:

1- Check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again.

2- Launch Acrobat as an administrator and try combining files again- Run an Adobe program as administrator | Windows 7, Vista

3- Try repairing MS Office, then repairing Acrobat again and check.

4-  If that doesn't work, try installing PDF printer manually using the steps given here: Unable to find "Adobe PDF" resource files

Also, let us know dot version of Acrobat installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Let us know if you need any help.

Shivam