Preview unavailable and unable to edit or see image in LightRoom but file is in the folder

[kevino34149544]

I am having an issue importing photos sent to me by friends through Whatsapp and stored on my iphone.  When I try to import these files, the file is migrated to the same folder by date as the other photos that I took, but the images cannot be previewed or edited.   I have checked and I have read/write access to the files and I have upgraded the software and tried to reimport the files and have the same error.  I have tried renaming the files to shorter names without hyphens and moving the files to the pictures folder that was suggested in another thread.  None of these have worked so I just see greyed boxes where these photos are when I look at a set of photos taken on the same date.   I believe the photos are coming from Samsung phones.  I don't think I have an issue when someone Airdrops me a file from another iPhone.

Can someone suggest how to fix this. 

[JohanElzenga]

What is the file name of these images?

[kevino34149544]

They are jpeg files.  They had long file names like aldsf-saddlfasdof-asdfjasd.jpg and I tried renaming them also to shorter names with .jpg file extension and this did not change the outcome

[JohanElzenga]

I repeat: what is the exact file name of one of those images?

[kevino34149544]

208fc203-abb2-497d-adf4-225fec032bc6.jpg was one example.  I tried renaming the files as indicated above, but still had the same error.

[Rob_Cullen]

I have seen filenames similar to this from recovery software ( after accidental deletions ).

My best guess is that the files are corrupt or not complete.

Have you tried renaming one image with the file-type suffix of .TIF  as an experiment, to see if it might then show?

[kevino34149544]

I tried renaming one image with the fie extension of TIF and reimported but I had the same error.   The photos are saved from WhatsApp to my camera roll on my iphone.  I just tried to import a photo from WhatsApp that was sent to me by a fellow iPhone user and I had no issues importing the file.  I have not deleted the files from my phone or computer, they are just coming from a source that seems to be creating a corruption or file error that I can't seem to work around other than taking a screenshot of the image on my own phone, but that is super tedious and time consuming.

[JohanElzenga]

I meant the file name after renaming. Anyway, it seems more likely that the images are not recovered correctly.

[kevino34149544]

Ediite1.jpg.   They are coming from my camera role after saving from WhatsApp and sent by a non-iphone user.