5 Replies Latest reply on Oct 9, 2018 7:06 PM by rajshreeb82790471 Branched to a new discussion.

    Scammer Adobe Martin Anderson

    Nayrshire

      I've received a private mail from an obvious scammer 'Adobe Martin Anderson' asking from my product serial number & language.

       

      Do I report it here or do I needs to email Adobe?  thanks

        • 1. Re: Scammer Adobe Martin Anderson
          Claudio González Most Valuable Participant

          See message #1 in this thread: Problem with a Scammer

          1 person found this helpful
          • 2. Re: Scammer Adobe Martin Anderson
            John T Smith Adobe Community Professional & MVP

            Reported... may take a few hours for a Staff person to respond and ban

            1 person found this helpful
            • 3. Re: Scammer Adobe Martin Anderson
              connoisseurs

              FYI - "Adobe Jack Williams" direct messeged me asking for my Adobe serial number so he could 'help' me with a problem. I looked up his Recent Activity and noticed that he had an earlier question about upgrading CS5 to CS6 and was told that he could not buy CS6 anymore. I'm assuming that this guy is looking around for a license so he can run CS6. His account is now deactivated.

              • 4. Re: Scammer Adobe Martin Anderson
                John T Smith Adobe Community Professional & MVP

                Scammers will almost always post a "fake" question as a test to be sure their account is working... then they will start trying to lure unwary people into giving them information

                 

                Some notes for anyone else reading this

                 

                Adobe does NOT use Skype, so anyone asking for your Skype ID is a scammer and should be reported

                 

                Adobe employees have STAFF next to their name... having Adobe in a user ID is almost always the sign of a scammer

                 

                NEVER post private information in a public forum... especially a serial number... When a Staff person asks for private information hover your mouse over their name, you may then click the Message option in the popup window to send a private email

                 

                Add a reply to this message with a scammer's ID so they may be reported to the Forum Administrator

                1 person found this helpful
                • 5. Re: Scammer Adobe Martin Anderson
                  rajshreeb82790471 Adobe Employee

                  Hi Linda,

                   

                  We do not have a "Martin Anderson" or "Jack Williams" in our Adobe directory. What John stated in the previous response is the correct way to measure the authenticity of the Adobe staff.

                   

                  Thanks

                  Rajashree

                  1 person found this helpful