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Adobe Acrobar Pro 2017 Freeze with no access to Adobe-Cloud

Community Beginner ,
Sep 06, 2018 Sep 06, 2018

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We have some PCs using Adobe Acrobat Pro 2017.011.30099 installed.

When this PCs are in our Network where Access to Adobe Cloud is blocked by Firewall it freeze very often.

If the PC is in a Network with full Cloud Access there is no Problem.

Here is a part of our Log from Firewall with the blocked connections.

We don´t want to use any Cloud Service from Adobe.

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General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Sep 07, 2018 Sep 07, 2018

Hi rudolfb,

As per the issue description mentioned above, you want to disable Document cloud services in Acrobat, is that correct?

Please try disabling Document cloud services using the steps given in the following forum threads and check:

How do I disable Document Cloud in Acrobat Reader DC and Pro DC?

Prevent files uploading to the document cloud

Let us know if you need any help.

Shivam

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Adobe Employee ,
Sep 07, 2018 Sep 07, 2018

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Hi rudolfb,

As per the issue description mentioned above, you want to disable Document cloud services in Acrobat, is that correct?

Please try disabling Document cloud services using the steps given in the following forum threads and check:

How do I disable Document Cloud in Acrobat Reader DC and Pro DC?

Prevent files uploading to the document cloud

Let us know if you need any help.

Shivam

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines