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Windows causing problem with installs

New Here ,
Sep 05, 2018 Sep 05, 2018

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Please heeeelp.

In my life I like to upgrade my self with new software,  now that my adobe premiere pro cc and after effects 2018 is giving me this issue,  which I don't understand The language, when ever I want to install the product it always gives this error messages. Please let me join those people that will use good software.

Here is the error message :

sorry installation failed upgrade needed you must upgrade / update your system to install the product please check the following. windows 7 service pack 1 or later (note windows 8 and windows 10 version 1507 are not supported ) (Error code 195)

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correct answers 1 Correct answer

LEGEND , Sep 05, 2018 Sep 05, 2018

I recommend running the most current version of Windows 10 Pro, the Spring Creators Update (version 1803).

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Community Expert ,
Sep 05, 2018 Sep 05, 2018

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Exactly which Windows do you have ( 7 or 8 or 10) and exactly which version level?

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New Here ,
Sep 08, 2018 Sep 08, 2018

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Windows 10

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LEGEND ,
Sep 05, 2018 Sep 05, 2018

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I recommend running the most current version of Windows 10 Pro, the Spring Creators Update (version 1803).

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Community Expert ,
Sep 05, 2018 Sep 05, 2018

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Update your Windows to the latest version.

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New Here ,
Sep 08, 2018 Sep 08, 2018

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Am doing that right away

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Adobe Employee ,
Nov 21, 2018 Nov 21, 2018

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Hi aliui50023407,

Have you resolved the issue by updating the OS? Please let us know the status.

Thanks,

Vidya

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