Problem: E_ADEPT_DOCUMENT_OPEN_ERROR

[mikec27379597]

Hi,

I just spent over $100.00 on books and instead of getting what I paid for, I only recieve this message “Error getting license. License Server Communication Problem: E_ADEPT_DOCUMENT_OPEN_ERROR”

It appears that there is no support from Adobe for Adobe Digital Editions. Can anyone help? Thanks!

[BillC27290]

I'm Having the same problem.

[richardd14220663]

Same problem - and the library IT people are very puzzled...  Happened to me after that freebie Win 10 upgrade from MS.  It's been a problem in several areas.  I shouldn't have upgraded to 4.5 but also I'm not certain that was what did it. Have tried deleting and reinstalling the ADE app but no luck.  I also get this error: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER

And this one:

E_IO_CANNOT_OPEN

Adobe Chat was not available for ADE help - just short of rude when they blew me off.  Seems to me that our library  IT people are the key to the solution - pressure  on Adobe to collate solutions, etc.  My library contact IS actively looking into it but it's a slow process what with the workload she has at the Help Desk.  But I am confident she will get somewhere on this problem.

[maryko8897]

It seems like everyone's been waiting a long time for help with this.

I've just started getting the same error message, like you, after upgrading to Windows 10.

I've uninstalled and reinstalled; also deactivated/deauthorized and reactivated/reauthorized; also used ADEPT delete instructions from other discussions about apparently similar errors.

Did anyone ever get an answer? Two to ten MONTHS is a long time to wait for help from Adobe!

[maryko8897]

Hi mikec27379597 - I imagine you got an answer long ago, but just in case: running ADE as Administrator seems to fix this problem.

[HIlbert230137960eoc]

also for the same issue after installation W11, running as admin does the trick.

right-mouse-click on the ADE-icoon. when troubled, first cut and past an icoon from home to your workarea (buroblad)
I think it has something to do with firewall exclusions. I will take a closer look, and report afterwards

[rdemarque1979]

There one.. And only one solution. Refund of yours ebook.