• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Indesign freezes on "Executing Startup Services" Help!

Community Beginner ,
Sep 14, 2018 Sep 14, 2018

Copy link to clipboard

Copied

Im on a 2016 Macbook Pro, running macOS High Sierra 10.13.6 and Indesign 13.0.1

Icon bounces in the dock and then everything freezes at Executing Startup Services. Ive trashed preferences, deleted plists, tried earlier versions. Nothing works. My Illustrator and Photoshop work fine, as did Indesign until about a month ago.

Any help is greatly appreciated.

Screen Shot 2018-09-14 at 4.53.25 PM.jpg

Views

574

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 14, 2018 Sep 14, 2018

Copy link to clipboard

Copied

Have you uninstalled and reinstalled? If not try doing it in the following manner:

In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (InDesign) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems  . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch InDesign and see if the problem persists.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 20, 2018 Sep 20, 2018

Copy link to clipboard

Copied

Sorry, this didn't work.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 20, 2018 Sep 20, 2018

Copy link to clipboard

Copied

LATEST

Have you installed any third-party plug-ins or added any new type fonts recently? Are you running on a network or is this a personal computer?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines