12 Replies Latest reply on Sep 16, 2018 4:47 AM by Apple527

    InDesign won't launch in Windows 10

    oliviaa56214532

      For as long as I've had Creative Cloud, I've never been able to get InDesign to launch. It pulls up the loading screen but will stop there and crash. I also have Photoshop, Illustrator, Lightroom, and Premiere Pro downloaded and have never had this issue until I tried to open InDesign. I've tried everything the forums suggested before, and deleted and reinstalled Creative Cloud MULTIPLE times with nothing working. Help!!

        • 1. Re: InDesign won't launch in Windows 10
          Abambo Adobe Community Professional

          indesign works perfectly in win 7 to win 10, well, most of the time. What is your config?

           

          Did you try Indesign on a fresh user profile on your computer? I had multiple times that corrupted user profiles made strange things to the software.

          2 people found this helpful
          • 2. Re: InDesign won't launch in Windows 10
            oliviaa56214532 Level 1

            I tried opening InDesign on a new user file on my computer, it did the same thing. As far as configuration goes, I have no clue how to determine that (it also doesn't help that instructions on how to find that are a bit confusing)

            • 3. Re: InDesign won't launch in Windows 10
              Abambo Adobe Community Professional

              Photoshop will tell you your configuration. Look in Help->System info. Copy the data up to "Subscription type". After that come a few personal data, the do not need to be posted here.

               

              Below is my current one, just to give you an idea how it looks:

               

              Adobe Photoshop Version: 19.1.4 20180507.r.325 2018/05/07: 1170750  x64

              Number of Launches: 202

              Operating System: Windows 7 64-bit

              Version: 7 SP1 6.1.7601.24150

              System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

              Physical processor count: 4

              Logical processor count: 8

              Processor speed: 3392 MHz

              Built-in memory: 16179 MB

              Free memory: 2 MB

              Memory available to Photoshop: 14363 MB

              Memory used by Photoshop: 60 %

              Alias Layers: Disabled.

              Modifier Palette: Disabled.

              Highbeam: Disabled.

              Image tile size: 1024K

              Image cache levels: 4

              Font Preview: Medium

              TextComposer: East Asian

              Display: 1

              Display Bounds: top=0, left=0, bottom=1080, right=1920

              Display: 2

              Display Bounds: top=-2, left=1920, bottom=1078, right=3840

              OpenGL Drawing: Enabled.

              OpenGL Allow Old GPUs: Not Detected.

              OpenGL Drawing Mode: Advanced

              OpenGL Allow Normal Mode: True.

              OpenGL Allow Advanced Mode: True.

              AIFCoreInitialized=1

              AIFOGLInitialized=1

              OGLContextCreated=1

              NumGLGPUs=1

              NumCLGPUs=1

              NumNativeGPUs=0

              glgpu[0].GLVersion="4.1"

              glgpu[0].IsIntegratedGLGPU=0

              glgpu[0].GLMemoryMB=4096

              glgpu[0].GLName="NVIDIA Quadro K2200 "

              glgpu[0].GLVendor="NVIDIA Corporation"

              glgpu[0].GLVendorID=4318

              glgpu[0].GLDriverVersion="10.18.13.6191"

              glgpu[0].GLRectTextureSize=16384

              glgpu[0].GLRenderer="Quadro K2200/PCIe/SSE2"

              glgpu[0].GLRendererID=5050

              glgpu[0].HasGLNPOTSupport=1

              glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"

              glgpu[0].GLDriverDate="20160208000000.000000-000"

              glgpu[0].CanCompileProgramGLSL=1

              glgpu[0].GLFrameBufferOK=1

              glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

              glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]

              glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

              glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

              glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

              glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

              glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

              glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

              glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

              glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

              glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

              glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

              glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

              clgpu[0].CLPlatformVersion="1.2"

              clgpu[0].CLDeviceVersion="1.2 CUDA"

              clgpu[0].IsIntegratedCLGPU=0

              clgpu[0].CLMemoryMB=4096

              clgpu[0].CLName="Quadro K2200"

              clgpu[0].CLVendor="NVIDIA Corporation"

              clgpu[0].CLVendorID=4318

              clgpu[0].CLDriverVersion="361.91"

              clgpu[0].CLBandwidth=6.43117e+10

              clgpu[0].CLCompute=406.854

              License Type: Subscription

               

              Bold is what is really of interest here!

              • 4. Re: InDesign won't launch in Windows 10
                oliviaa56214532 Level 1

                Adobe Photoshop Version: 19.1.5 20180604.r.346 2018/06/04: 1175273  x64

                Number of Launches: 1

                Operating System: Windows 10 64-bit

                Version: 10 or greater 10.0.17134.1

                System architecture: Intel CPU Family:6, Model:12, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

                Physical processor count: 2

                Processor speed: 1094 MHz

                Built-in memory: 1879 MB

                Free memory: 1185 MB

                Memory available to Photoshop: 1693 MB

                Memory used by Photoshop: 70 %

                Alias Layers: Disabled.

                Modifier Palette: Enabled.

                Highbeam: Enabled.

                Image tile size: 128K

                Image cache levels: 4

                Font Preview: Medium

                TextComposer: Latin

                Display: 1

                Display Bounds: top=0, left=0, bottom=768, right=1366

                OpenGL Drawing: Enabled.

                OpenGL Allow Old GPUs: Not Detected.

                OpenGL Drawing Mode: Advanced

                OpenGL Allow Normal Mode: True.

                OpenGL Allow Advanced Mode: True.

                AIFCoreInitialized=1

                AIFOGLInitialized=1

                OGLContextCreated=1

                NumGLGPUs=1

                NumCLGPUs=1

                NumNativeGPUs=0

                glgpu[0].GLVersion="4.1"

                glgpu[0].IsIntegratedGLGPU=0

                glgpu[0].GLMemoryMB=1024

                glgpu[0].GLName="Intel(R) HD Graphics"

                glgpu[0].GLVendor="Intel"

                glgpu[0].GLVendorID=32902

                glgpu[0].GLDriverVersion="21.20.16.4565"

                glgpu[0].GLRectTextureSize=16384

                glgpu[0].GLRenderer="Intel(R) HD Graphics 500"

                glgpu[0].GLRendererID=23173

                glgpu[0].HasGLNPOTSupport=1

                glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_f309e6 bcb5a833d6\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64 _f309e6bcb5a833d6\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.i nf_amd64_f309e6bcb5a833d6\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\i gdlh64.inf_amd64_f309e6bcb5a833d6\igd12umd64.dll"

                glgpu[0].GLDriverDate="20161210000000.000000-000"

                glgpu[0].CanCompileProgramGLSL=1

                glgpu[0].GLFrameBufferOK=1

                glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 21.20.16.4565"

                glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447 ]

                glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

                glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

                glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

                glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

                glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

                glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

                glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]

                glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

                glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

                clgpu[0].CLPlatformVersion="1.2 "

                clgpu[0].CLDeviceVersion="1.2 "

                clgpu[0].IsIntegratedCLGPU=1

                clgpu[0].CLMemoryMB=743

                clgpu[0].CLName="Intel(R) HD Graphics 500"

                clgpu[0].CLVendor="Intel(R) Corporation"

                clgpu[0].CLVendorID=32902

                clgpu[0].CLDriverVersion="21.20.16.4565"

                clgpu[0].CLBandwidth=8.23077e+09

                clgpu[0].CLCompute=21.0311

                License Type: Subscription

                • 5. Re: InDesign won't launch in Windows 10
                  Bill Silbert Adobe Community Professional

                  It sounds like you need to contact Customer Care Contact Customer Care . They should be able to analyze your system better than can be done on the user to user forum.

                  2 people found this helpful
                  • 6. Re: InDesign won't launch in Windows 10
                    oliviaa56214532 Level 1

                    They hung up on me when I called and tried to also contact through chat yesterday, but I will try again.

                    • 7. Re: InDesign won't launch in Windows 10
                      srishtib8795206 Adobe Employee

                      Hi Olivia,

                       

                      We are very sorry for this bad experience. Were you able to get connected through chat? Please let us know if you need any help from our side.

                       

                      Regards,

                      Srishti

                      1 person found this helpful
                      • 8. Re: InDesign won't launch in Windows 10
                        Apple527 Level 1

                        Did you ever gets this problem fixed, I am having the same issue with Indesign?

                        • 9. Re: InDesign won't launch in Windows 10
                          srishtib8795206 Adobe Employee

                          Hi there,

                           

                          Sorry to hear about this. I would request you to please share a few more details like:

                          • Operating System(Exact Version of Windows/ MAC)
                          • Exact Version of InDesign
                          • Screenshot of error(If there is any)

                           

                          Also, please try resetting preferences for InDesign and check if that helps: Set preferences in Adobe InDesign

                           

                          Regards,

                          Srishti

                          1 person found this helpful
                          • 10. Re: InDesign won't launch in Windows 10
                            Apple527 Level 1

                            This issue has been addressed successfully

                            • 11. Re: InDesign won't launch in Windows 10
                              Abambo Adobe Community Professional

                              Apple527  wrote

                               

                              This issue has been addressed successfully

                              How? What did help?

                              • 12. Re: InDesign won't launch in Windows 10
                                Apple527 Level 1

                                There was a corrupt file, which an InDesign tech found and deleted.

                                 

                                Sent from my iPad

                                1 person found this helpful