MP4 will play sound but no video in Adobe Premiere Pro CC 2018

[jonathani76621527]

Hey All,

I am constantly editing videos for work but over the past week all of a sudden when I import an MP4 into Adobe Premiere Pro CC 2018 I am only able to hear the audio but can not see the video any longer.  Anybody else have this issue?  I have uninstalled and reinstalled the program, I have even reinstalled earlier versions with the same results.  Any help would be great.  I have attached an image showing the MP4 File but no image showing.

[Ann Bens]

What is the origin of this mp4.

Post screenshot of clip in Mediainfo in treeview

MediaInfo

[jonathani76621527]

[Ann Bens]

You need to run the file through Handbrake and make it Constant Framerate, then bring it into Premiere.

HandBrake

[jonathani76621527]

Will I need to do this for all videos?  Here is a video I was just able to complete rather recently but now it will not display at all.

General

Complete name                            : C:\Users\jimpe\Dropbox (Fantasy Alarm)\Brandon Marianne Lee\Deep Cuts\9.8.18 Deep Cuts.mp4

Format                                   : MPEG-4

Format profile                           : Base Media / Version 2

Codec ID                                 : mp42 (mp41/mp42/isom)

File size                                : 232 MiB

Duration                                 : 3 min 55 s

Overall bit rate mode                    : Variable

Overall bit rate                         : 8 260 kb/s

Movie name                               : 9.8.18 Deep Cuts

Movie_More                               : This video is about My Movie 124

Encoded date                             : UTC 2018-09-08 16:06:03

Tagged date                              : UTC 2018-09-08 16:06:45

thmb                                     : ÿØÿà

Video

ID                                       : 2

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L3.1

Format settings                          : CABAC / 2 Ref Frames

Format settings, CABAC                   : Yes

Format settings, RefFrames               : 2 frames

Format settings, GOP                     : M=1, N=30

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 3 min 55 s

Bit rate mode                            : Variable

Bit rate                                 : 8 004 kb/s

Maximum bit rate                         : 768 kb/s

Width                                    : 1 280 pixels

Height                                   : 720 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Constant

Frame rate                               : 29.970 (30000/1001) FPS

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.290

Stream size                              : 224 MiB (97%)

Title                                    : Core Media Video

Encoded date                             : UTC 2018-09-08 16:06:03

Tagged date                              : UTC 2018-09-08 16:06:45

Color range                              : Limited

Color primaries                          : BT.709

Transfer characteristics                 : BT.709

Matrix coefficients                      : BT.709

Codec configuration box                  : avcC

Audio

ID                                       : 1

Format                                   : AAC LC

Format/Info                              : Advanced Audio Codec Low Complexity

Codec ID                                 : mp4a-40-2

Duration                                 : 3 min 55 s

[Ann Bens]

This one looks fine. The first one had a wide range in framerate.

Update your videodriver.

[jonathani76621527]

Ok but when I upload the video into Premiere it I have the same issues. Neither video will appear just the audio

[juanmario]

You lack the program monitor and probably also the origin, you must have windows 10, or I'm wrong ?.

You will not fix it by installing and uninstalling the program.

Press the windos + X key, device manager, screen adapters, and uninstall the graphics drivers, then reboot the PC, windows have to reinstall them, in case you do not, you do it manually, and tell us if you fix , or not.

[jonathani76621527]

Also, yes I have Windows 10... this is a brand new issue.  The last video I was able to complete was on Wednesday.  Not sure if Windows did an update or not.